Verrico Crocker

Versatile professional with extensive experience in dental assisting, behavioral support, and team leadership. Skilled in patient care, crisis intervention, behavior management, and administrative operations. Adept at collaborating with multidisciplinary teams, fostering communication, and ensuring efficient workflows. Known for adaptability, organization, and a compassionate approach to delivering high-quality service and achieving positive outcomes.

Assistant Regional Manager at Distinguished Journeys, LLC (2021-08 – Present)

• Conduct monthly case audits in SP360 to ensure regulatory compliance
• Track and manage Service Authorizations to optimize resource allocation
• Oversee case progress and conduct team check-ins to maintain protocol adherence
• Monitor team performance, provide support, and drive improvements
• Coordinate with Field Supervisors for on-site visits to ensure service standard
• Facilitate training sessions to enhance staff compliance and case management skills
• Prepare reports on case trends, compliance, and team metrics for leadership review

Behavior Aid Specialist at Division of Family and Children Services (2021-08 – Present)

• Provided support to children and families in crisis, focusing on behavior management and emotional support
• Developed and implemented behavior intervention plans tailored to individual needs
• Collaborated with case managers, therapists, and educators to ensure comprehensive care
• Monitored and documented client progress, adjusting strategies as necessary
• Facilitated communication between families, schools, and service providers to promote positive outcomes

Lead Dental Assistant at MKD Pediatric Dentistry (2014-03 – 2020-03)

• Administered IV and conscious sedation
• Exposed and developed X-rays
• Assisted with office tasks such as appointment scheduling, record keeping, and a wide range of other procedures
• Managed the back office, ensuring smooth operations, inventory management, and record keeping

Lead Dental Assistant at Kool Smiles General Dentistry (2006-07 – 2014-02)

• Served as Lead Assistant, greeting and introducing patients to the dental practice
• Provided compassionate, high-level service to patients, parents, and staff
• Maintained a professional manner and appearance at all times
• Assisted with assignment proposals and delivering applications to reviewers

Certificate in Dental Assistant – West Georgia Technical College (2006-05)