Vicki Wadleigh

Results-driven operations professional with a strong background in hospitality, transportation oversight, team development, and policy compliance. Collaborated with senior leaders to forecast capacity needs, support expansion, and build scalable solutions that matched service demand. Applied budget management, process improvement, and cross-functional coordination to improve efficiency and keep daily operations on track.

Combines analytical thinking with hands-on leadership to deliver safe, efficient, and customer-focused transportation performance.

Business Office Coordinator - Brookdale Arvada - Arvada, CO

(2024-11)

• Monitored supplies, managed vendor relationships, and coordinated procurement to ensure uninterrupted office support
• Assisted with onboarding activities, including workspace setup, document collection, and new hire coordination
• Supported payroll, timekeeping, and attendance records by verifying data and resolving discrepancies
• Maintained confidential employee and business information in compliance with company policies and privacy standards
• Contributed to a positive office environment by promoting organization, accountability, and effective teamwork
• Supported customer service efforts by handling inquiries and directing requests to the appropriate departments

Concierge - Brookdale at Pinehurst Park - Denver, CO

(2022-07 - 2024-11)

• Delivered personalized guest services and resolved inquiries promptly to ensure a welcoming and seamless experience for residents and visitors
• Managed front desk communications, handled special requests, and responded to concerns with professionalism and discretion
• Processed incoming calls, messages, and deliveries accurately while maintaining confidentiality and organizational standards
• Collaborated with housekeeping, security, and maintenance teams to address guest issues efficiently
• Monitored lobby activity to support safety, service quality, and a polished first impression
• Escalated complex issues appropriately while preserving guest satisfaction and service continuity

Head of Transportation - Courtyard at Mountain View - Denver, CO

(2020-03 - 2022-07)

• Oversaw compliance with transportation regulations, safety requirements, and internal policies across daily operations
• Built and mentored high-performing transportation teams, strengthening accountability, communication, and execution
• Collaborated with senior leadership to forecast capacity needs and support growth initiatives with scalable transportation solutions
• Supported customer-facing issue resolution by coordinating rapid responses to delays, claims, and service exceptions
• Led continuous improvement initiatives that enhanced productivity across transportation planning and execution

Culinary - Non-Degree Program (e.g. Coursera certificate) - Culinary - ACF Culinarians of Colorado Apprenticeship Program (1997 - 2000)

Bachelor of Arts (BA) - Hospitality, Tourism, and Events-Restaurant Management - Metropolitan University of Denver (2011 - 2014)