Rhodd Genestan

Healthcare operations and data-focused professional with 6+ years of experience analyzing financial, administrative, and healthcare information to inform decisions and improve data accuracy. Skilled in data validation, reconciliation, trend and variance analysis, Excel reporting, audits, and root cause investigations. Collaborative partner to leadership, clinical, HR, payroll, and finance teams.

Pursuing an M.S. in Health Information Management with coursework in healthcare statistics, information governance, analytics, and quality improvement.

HR & Business Office Manager - Evergreen Arden Courts

(2021-09)

• Analyzed financial, payroll, staffing, billing, and operational information across five business functions to identify discrepancies, monitor trends, and inform leadership decisions.
• Built and maintained Excel reports, reconciliation tools, and KPI trackers covering accounts receivable, payroll discrepancies, staffing records, and administrative performance.
• Investigated mismatches between system records and source documentation, conducted root cause reviews, and coordinated corrections to strengthen data integrity.
• Audited financial, employee, resident, and administrative records for completeness, accuracy, and compliance, documenting issues and supporting corrective actions.
• Examined receivables, resident account activity, and billing variances to flag aging balances, resolve posting issues, and prioritize collection follow-up.
• Collaborated with leadership, clinical teams, HR, payroll, and finance to resolve data issues and translate findings into actionable operational updates.
• Identified recurring administrative errors and recommended improvements to tracking, verification, and workflow practices to reduce repeat issues.

Business Office Coordinator - Savannah Court of the Palm Beaches

(2019-11 - 2021-08)

• Analyzed billing, payroll, resident account, and financial data to detect inconsistencies and support accurate operational reporting.
• Reconciled transactions and account balances against source records, investigated variances, and coordinated corrections to reinforce internal controls.
• Prepared Excel-based recurring and ad hoc reports tracking payments, outstanding balances, payroll data, and business office activity for management review.
• Monitored accounts receivable and identified overdue balances requiring investigation or collection follow-up.
• Performed data-quality and documentation checks, supported audits, and worked with operational teams to resolve incomplete records and workflow gaps.

Healthcare Management Intern & Medical Records Coordinator - Savannah Cove of the Palm Beaches

(2018-05 - 2019-01)

• Reviewed medical records for accuracy, completeness, and documentation compliance, identifying gaps and coordinating corrections with clinical and administrative staff.
• Collected, organized, and validated healthcare information for record audits, reporting, and administrative decision-making.
• Maintained patient information and protected confidential records in accordance with HIPAA and organizational information management requirements.

Master of Science - Health Information Management - Southern New Hampshire University

Bachelor’s Degree - Health Administration - Florida Atlantic University (2019-12)