Victor Romero

Results-driven IT Business Analyst with over 7 years of enterprise experience leading technology initiatives, continuous process optimization, and complex system implementations. Recognized expert in executing the end-to-end Software Development Life Cycle (SDLC) by eliciting, documenting, and managing complex business, functional, and non-functional requirements. Adept at facilitating high-impact stakeholder workshops, bridging gaps between technical engineering teams and business units, and delivering scalable solutions across Agile, SAFe, and Waterfall frameworks.

IT Business Analyst / Process Modeler - Agile 5 Technologies – General Services Administration (GSA) - Atlanta, GA

(2025-01 - 2025-06)

• Collaborated directly with business owners and engineering teams to gather, structure, and manage technical and functional requirements.
• Facilitated strategic requirements workshops and cross-functional discovery sessions to diagnose operational bottlenecks and establish project scope.
• Authored comprehensive AS-IS and TO-BE process models, workflow diagrams, and deep system specifications to guide digital transformation goals.
• Monitored project milestones and sprint deliverables using Agile methodologies, ensuring seamless technical execution.
• Directed final solution validation, Quality Assurance (QA) checkpoints, and User Acceptance Testing (UAT) to safeguard business compliance.
• Managed cross-functional vendor coordination, corporate contract compliance tracking, and essential procurement documentation.

Business Process Analyst - SERVICEMASTER - Atlanta, GA

(2023-07 - 2024-09)

• Partnered with corporate process owners and leadership to address complex operational roadblocks and engineer automated workflows.
• Gathered, analyzed, and managed structured Business Requirements Documents (BRDs), process models, and functional blueprints.
• Led stakeholder alignment workshops to strictly define project parameters, core business rules, and target-state operational models.
• Coordinated end-to-end testing phases, validated requirements readiness, and supported post-implementation adoption strategies.

Business Analyst / Consultant - BIZAGI - Atlanta, GA

(2022-04 - 2023-04)

• Consulted with enterprise clients to translate intricate operational needs into highly scalable workflow automation solutions.
• Managed full SDLC cycles, steering process discovery, solution design, technical development tracking, validation, and production deployment.
• Developed granular business process models, detailed use cases, interactive forms, and comprehensive technical system blueprints.
• Partnered with developers and QA specialists to resolve bugs, manage scope change requests, and protect target delivery dates.

Business Analyst / BPM Consultant - MATCHPOINT CONSULTING GROUP - Atlanta, GA

(2021-11 - 2022-02)

• Elicited and documented functional and data process criteria for enterprise automation and process improvement programs.
• Mapped baseline workflows to isolate process gaps and designed automated target-state architectures to resolve inefficiencies.
• Supported system-level validation testing, bug remediation, and final deployments to ensure technical alignment with initial requirements.

Business Process Consultant - SOGETI - Atlanta, GA

(2021-03 - 2021-11)

• Analyzed complex business workflows and collaborated with engineering architects to integrate automated software modules into enterprise tech stacks.
• Conducted rigorous root-cause analyses on structural system inefficiencies and offered data-backed process recommendations to boost overall performance.
• Provided critical production support, developed user training manuals, and created comprehensive knowledge transfer files to accelerate system adoption.

Business Process Analyst Intern - FCCI INSURANCE GROUP - Atlanta, GA

(2020-06 - 2020-09)

• Supported core technical integration teams in executing workflow analysis and refining underlying corporate business rules.
• Assisted with foundational requirements gathering, test data validation, and documentation of system workflows.

Technical / Business Process Consultant - INNOVELOCITY - San Francisco, CA

(2015-09 - 2019-11)

• Led technical business analysis, workflow discovery, and application implementation phases for a diverse, multi-industry client portfolio.
• Conducted deep stakeholder interviews to capture functional criteria, translate them into system rules, and design interactive user interfaces.
• Participated actively in Agile Scrum rituals, including sprint planning sessions, backlog grooming, testing cycles, and sprint retrospectives.

Support Engineer - BIZAGI - Bogotá, Colombia

(2013-06 - 2015-07)

• Provided deep technical and functional application support for global enterprise clients deploying BPM software suites.
• Utilized SQL querying and data analysis to troubleshoot database issues, track down application faults, and evaluate platform performance.

Bachelor of Science - Systems Engineering - Politecnico Grancolombiano