Victor Williams

Data Center Technician II with experience supporting enterprise infrastructure, network operations, server deployments, and production environments. Skilled in hardware and software troubleshooting, server installations, Linux and Windows Server environments, incident management, ticket escalation, and technical documentation.

Software Specialist II / NOC Technician - UT Southwestern

(2018-09)

• Monitor and troubleshoot production infrastructure issues in a network operations environment.
• Analyze system and network incidents to identify root causes and recommend corrective actions.
• Perform server installations and configuration tasks supporting Microsoft Server and Linux environments.
• Execute server lifecycle procedures including decommissioning, documentation, and equipment transition activities.
• Support incident, request, and change management workflows through ServiceNow.
• Collaborate with site technicians and technical teams to resolve infrastructure issues.
• Develop scripts and process improvements to automate routine operational tasks.

Help Desk Technician II - UT Southwestern

(2017-08 - 2019-02)

• Diagnosed and resolved hardware, software, operating system, and connectivity issues.
• Installed and configured computers, peripherals, and enterprise applications.
• Troubleshot Windows systems, networking issues, and user access problems.
• Managed ticket-based support workflows while meeting SLA requirements.

Support Engineer / Technical Engineer - Microsoft

(2017-02 - 2017-07)

Contract position

• Provided technical support for Windows operating systems, networking, and infrastructure issues.
• Troubleshot hardware and software problems using remote support tools.
• Managed Tier 1 incidents and escalated advanced technical issues.
• Created documentation and knowledge base articles.

Network Engineer / Network Specialist - Clearview Energy

(2016-02 - 2017-01)

• Supported enterprise network infrastructure including HP and Fortinet equipment.
• Installed, configured, and maintained network hardware and software.
• Troubleshot connectivity issues across network infrastructure.
• Assisted with hardware and software upgrades and technology deployments.

Bachelor's Degree - Computer Science - Westwood College – Fort Worth, Texas