Victoria Alexander

Highly organized medical administrative professional with experience coordinating patient scheduling, insurance verification, medical records management, electronic documentation, patient communications, and front office operations within fast-paced healthcare settings. Skilled at managing high call volumes, scheduling appointments, maintaining EMR accuracy, coordinating provider workflows, and delivering exceptional patient service. Proficient in HSWorX EMR, Salesforce CRM, Microsoft Office, and multi-line phone systems.

Recognized for strong attention to detail, organization, and the ability to independently manage multiple priorities while maintaining HIPAA compliance.

Front Desk Specialist - HealthSource Chiropractic

(2025-01 - 2026-01)

• Maintain patient records and documentation within electronic systems with strong attention to detail
• Verified insurance eligibility, benefits, deductibles, copays, and coinsurance.
• Support clinic operations through organized documentation and record management
• Reviewed insurance information and Explanation of Benefits (EOBs) to help determine patient financial responsibility.
• Managed high-volume inbound calls, directing patients and providers to the appropriate resources.
• Scanned, uploaded, and organized medical documents into the EMR.

Data Entry Administrator - US1 Shorthaul Logistics

(2022-01 - 2025-01)

• Entered and validated operational data across logistics documentation systems
• Maintained high-volume records and ensured documentation accuracy across departments
• Assisted management with updating spreadsheets and tracking operational data
• Communicated with internal teams to resolve discrepancies and maintain accurate reporting

Patient Services - QC Kinetix

• Managed scheduling requests, documentation updates, and administrative workflows within digital systems
• Maintained accurate records and validated patient documentation to ensure system accuracy
• Collected patient payments and documented financial transactions.
• Supported data entry and record management processes with strong attention to detail
• Assisted with administrative workflows while maintaining HIPAA compliance.

Bachelor of Science - Psychology - University of North Alabama (2016-01)