Victoria Serna
Experienced customer service and front desk professional with strong communication skills
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About
Reliable and detail oriented professional with experience in fast-paced environments. Brings strong customer service, handles high volume tasks efficiently, and works well in team settings.
Experience
Business Office Assistant at High Country Builders of CO, HCB Group, Mountain Siding
Managed administrative tasks, including organizing meetings, running errands, crafting emails, procuring inventory, booking trips, and answering phone calls. Created organizational systems and official paperwork as well. Helped with payroll processing using QuickBooks.
Hostess at Madre Cocina y Lounge
Managed guest reservations and seating rotation, ensuring a warm and welcoming atmosphere to all our guest. Role involved customer service, effective communication and working with the team to ensure efficiency and hospitality.
Student Staff Assistant at Department of Computer Science at Colorado State University
Assisted with tasks including scheduling academic appointments, managing communications, and supporting daily office operations. Did mail and package distribution, campus errands, and organization.contributing to the smooth operation of the department.
