Vikas Bhagat

Mission-driven Healthcare Administration professional with over 15 years of experience specializing in Patient Navigation and complex Patient Scheduling. Proven track record in fostering patient engagement through empathetic support and technical expertise in high-volume medical environments. Dedicated to streamlining healthcare access and empowering patients to navigate complex health networks with ease using advanced Health Informatics skills.

Home Health Aide - LONGEVITY HEALTH SERVICES LLC - Bronx, NY

(2019-03)

Provide compassionate and personalized care, fostering a mission-driven environment that empowers patients to maintain comfort and well-being at home.

• Coordinate daily logistics including meal preparation and household management to support independent living and streamline patient support services.
• Manage medication administration and monitor vital signs following strict physician instructions and HIPAA Compliance guidelines.
• Navigate patient transportation to medical appointments and social outings, ensuring consistent access to the broader healthcare network.

Patient Registrar (Radiology) - HOSPITAL FOR SPECIAL SURGERY MAIN HOSPITAL - New York, NY

(2025-04 - 2025-09)

Navigated complex Patient Scheduling for radiology exams and ultrasounds, ensuring zero friction in patient access to diagnostic services.

• Coordinated precise data entry of patient demographics, medical history, and diagnoses into Electronic Health Records (EHR) to support clinical decision-making.
• Supported patients by managing reschedule requests and providing timely updates, effectively reducing patient attrition and improving engagement.
• Maintained 100% HIPAA Compliance while handling sensitive medical documentation and resolving patient inquiries regarding diagnostic orders.

Senior Patient Registrar - NY PRESBYTERIAN MEDICAL CENTER - Fresh Meadows, NY

(2024-04 - 2024-11)

Empowered patients as the primary point of contact, providing expert Patient Navigation through a multi-specialty clinical network to reduce navigational friction.

• Coordinated centralized registration for high-volume pediatric and specialty clinics using Epic, ensuring seamless Healthcare Administration and data accuracy.
• Managed complex Patient Scheduling and performed comprehensive Insurance Verification for a multi-specialty clinic to optimize facility throughput.
• Supported clinical staff by managing telephony operations for incoming inquiries and uploading outside records to patient charts within the EHR system.

Administrative Assistant - NY PRESBYTERIAN HUDSON VALLEY HOSPITAL - Town of Cortlandt, NY

(2023-04 - 2023-07)

Maintained the front desk and managed high-volume telephony operations, fostering a professional and welcoming first impression for patients.

• Performed critical data entry for patient clinical information in Epic, strictly adhering to HIPAA Compliance standards and data integrity protocols.
• Coordinated the scheduling of patient appointments and facilitated insurance verification to streamline the access services pipeline.
• Demonstrated technical support capabilities by resolving registration bottlenecks in a fast-paced environment to improve healthcare access.

Front Desk Associate - NYC HEALTH & HOSPITALS - Bronx, NY

(2020-11 - 2022-03)

Greeted and welcomed clients at a high-capacity testing site, serving as a critical support link for centralized patient access during critical operations.

• Managed patient engagement by accurately capturing demographic and insurance data in Epic, minimizing scheduling errors and friction.
• Coordinated communication between patients, site leaders, and vendors to foster a mission-driven and efficient clinical workflow.
• Supported Health Informatics goals by ensuring all patient information recorded in Electronic Health Records met organizational accuracy standards.

Medical Record Analyst - MONTEFIORE MEDICAL CENTER - Bronx, NY

(2005-09 - 2014-04)

Resolved complex patient and provider inquiries via telephony operations, providing technical support for medical record access and health informatics.

• Navigated diagnostic and procedural coding using ICD-10-CM, CPT, and HCPCS systems to ensure accurate Healthcare Administration and billing.
• Supported organizational compliance by reviewing documentation against coding guidelines, fostering a culture of data integrity.
• Managed large-scale data entry tasks, including database queries and updates, to empower the medical records department with current health information.

Certification - Electrocardiogram and Phlebotomy - MONTEFIORE MEDICAL CENTER

Certified Medical Coder - Medical Coding - MONTEFIORE MEDICAL CENTER (2007-08 - 2008-06)

Earned fifty credits - Liberal Arts & Sciences - TOURO COLLEGE (2002-01 - 2004-09)