Pizzaria Manager
Bedstuy Mike's Pizza - Brooklyn, NY
October 2021 – Present
- Supervise and maintain a team of front & back-of-house employees, ensuring excellent customer service and smooth shift operations.
- Manage inventory and place orders, maintain relationships with vendors, oversee daily cash handling, and reconcile registers.
- Trained and onboard new staff in customer service, setting priorities, POS system, and food safety.
- Monitor online reviews, maintain high ratings by addressing feedback professionally and maintain food ordering online accounts such as DoorDash, UberEATS, Grubhub, & Slice.
Member Services Associate
Fidelis Care / Centene - Rego Park, NY
October 2017 – October 2021
- Acted as a liaison between members and Fidelis Care New York, handled a high volume of inbound calls averaging 100 calls per day, assisting members with account inquiries and service concerns.
- Resolved issues efficiency within a high volume and fast-paced environment, earning a reputation for being dependable and trustworthy among members and peers.
- Maintained excellent first-call resolution rate and exceeded monthly customer satisfaction targets, demonstrated discretion when handling confidential matters.
- Expertise in data input and retrieval utilize systems as well as knowledge in Health and Insurance industries including managed care, health & behavioral insurance concepts and regulations. prescription and pharmacies and HIPAA privacy rules.
Hair Stylist & Beauty Advisor
Ulta Beauty - Rego Park, NY
January 2017 – December 2021
- Provided full-service hair care including consultations, cuts, color services, and styling for a diverse clientele
- Delivered honest & informed products and service recommendations based on individual hair needs, promoted new products and educated customers on perks of being Ulta Beauty members.
- Built long-term client relationships through consistent service and pleasant shopping experience
