Vivanda Naoom

Detail-oriented and compassionate professional pursuing a Master's in Clinical Mental Health Counseling, seeking to contribute strong administrative, patient support, and interpersonal skills in a behavioral health or clinical setting.

Practice Coordinator - LifeStance Health - Bloomfield Hills, MI

(2022-09 - 2026-04)

• Managed front office operations for an outpatient behavioral health practice, including scheduling, patient intake, and daily coordination for multiple clinicians
• Verified insurance, updated electronic health records (EHR), and processed patient documentation, referrals, and intake paperwork accurately
• Handled high-volume phone calls, emails, and patient portal messages while supporting billing tasks, co-pay collection, and payment processing
• Facilitated communication between patients and clinical staff, resolved scheduling/access issues, and maintained HIPAA compliance in a fast-paced environment

Sales Associate - Nordstrom - Troy, MI

(2021-06 - 2022-04)

• Delivered personalized customer service to drive sales and enhance customer experience
• Provided product knowledge and recommendations tailored to customer needs
• Assisted with merchandising, inventory organization, and maintaining visual standards
• Resolved customer concerns professionally and escalated issues when necessary

Sales Associate - Lord & Taylor - Novi, MI

(2018-04 - 2019-08)

• Identified customer needs and recommended products to drive sales performance
• Achieved individual sales and credit metrics consistently
• Built and maintained client relationships through follow-ups and appointment setting
• Collaborated with team members to maintain store presentation and operations

Sales Associate - Bloomingdale's - Mission Valley, CA

(2014-12 - 2017-08)

• Provided attentive customer service and built long-term client relationships
• Maintained organized sales floor and assisted customers with product selection
• Supported store operations and merchandising standards

Kindergarten Teacher - SAY San Diego - Del Cerro, CA

(2013-09 - 2014-10)

• Supervised and engaged children in educational and recreational activities
• Assisted in curriculum planning and implementation
• Maintained strong communication with parents, staff, and school personnel
• Ensured a safe, structured, and supportive learning environment

Master of Arts - Clinical Mental Health Counseling - Oakland University (2024-01)

Bachelor of Arts - Psychology - San Diego State University (2015-08 - 2020-05)

Associate Degree - Psychology - Cuyamaca College (2009-01 - 2014-06)

Associate Degree - University Studies: Social & Behavioral Sciences - Cuyamaca College (2009-01 - 2014-06)