Nicholas Corbett

Training and operations professional with 10+ years of experience translating processes, technology, and workflows into accessible instruction for employees, customers, and students with diverse learning styles. Proven success in employee onboarding, training, workflow implementation, and performance development, and supporting teams through operational changes. Adaptable and communicative leader across healthcare, retail, education, technical support, and eCommerce.

Skilled at simplifying complex information, facilitating learning, and driving effective adoption of new processes and technology.

Practice Coordinator - Mass General Brigham Primary Care - Wellesley, MA

(2026)

• Facilitated patient care workflows with Epic software, including chart navigation, scheduling, check-in/check-out, In Basket, and interdepartmental communication.
• Managed the Medical Director’s calendar, inbox, patient panel, inbound calls, patient-facing operations, including check-in, check-out, deliveries, and RN team triage calls.
• Averaged 30-60 calls per day documenting and triaging patient/professional requests into charts.
• Ensured patient satisfaction by simplifying scheduling and providing solutions to meet patient’s needs.

Assistant Manager, Part-Time - Tommy Bahama - Natick, MA

(2025)

• Trained and onboarded 12 associates on technology platforms, operational procedures, customer service standards, and company processes.
• Maintained staff digital training metrics at 95% or higher during tenure compared to the district average of 60-70% supporting ongoing education and product training.
• Spearheaded daily operations, visuals, and championed ongoing performance improvement by coaching employees to apply procedures effectively.

English Teacher - Maple Bear Bundang - Seongnam, South Korea

(2024 - 2024)

• Delivered instruction in an immersive English-Language environment as a homeroom and after-school teacher, adapting teaching methods to different learning needs.
• Developed curriculum and delivered a classroom with play-based instruction to support language development, engagement, and targeted learning objectives.

Assistant Manager - Indochino - Glendale, CA

(2023 - 2023)

• Trained new employees on product, software platforms, client consultation processes, and service standards.
• Educated clients through personalized product and design consultations, tailoring communication to individual needs.

Inbound Support Specialist - Jabra - Lowell, MA/Remote

(2021 - 2022)

• Provided high-volume technical and customer support by phone and email, troubleshooting issues and guiding users through digital workflows.
• Assisted with new-hire training and virtual user support while maintaining accurate case documentation for customers across global markets.

Assistant Manager/Barista Trainer/Part-Time - Starbucks - Cambridge, MA

(2017 - 2026)

• Spearheaded the hiring and onboarding process of over 50+ baristas.
• Trained employees on technology, menus, customer service, and company standards while supporting daily store operations.

B.A. - Communications & Media Studies; Minor in Gender Studies - Pace University