Viviana Araya

Foreign-Trained Dentist (DDS) and Dental Office Manager with 12+ years of experience leading dental operations across the U.S. and Latin America. Insurance coordination, patient financial communication, eligibility verification, and claims management have been core parts of my day-to-day responsibilities as Office Manager — giving me solid, practical knowledge of the full insurance workflow even though my role extended beyond billing alone. Comfortable working directly with patients and insurance carriers, explaining benefits and financial responsibility clearly and professionally.

Proficient in Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, and Denticon.

Bilingual

English–Spanish. 100% Remote. U.S. Work Authorized.

Dental Office Manager - DECA Dental Group – Ideal Dental - Indian Land, SC

(2024-09 - 2026-02)

• As part of managing daily operations, handled insurance verification and eligibility checks prior to appointments — confirming coverage, deductibles, waiting periods, and frequencies to support accurate treatment planning and patient estimates.
• Oversaw claim submission process including attachments and narratives for NC & SC Medicaid and commercial PPO plans; followed up on denials and communicated with carriers as needed.
• Communicated with patients about their insurance benefits, estimated out-of-pocket costs, and payment options as part of front desk management responsibilities.
• Managed A/R, aging reports, P&L, and team training — using Dental Intelligence, Jarvis Analytics, and Pearl AI to monitor KPIs and collection trends.

Dental Office Manager - Mundo Dentistry - Fort Mill, SC

(2024-01 - 2024-05)

• Included insurance eligibility verification, claim submissions, and denial follow-up as part of daily office management responsibilities.
• Communicated with patients regarding benefits and financial responsibility; maintained accurate patient ledgers and statement queuing.

Dental Office Manager & Orthodontic Treatment Coordinator - Sonrisas Dental Center - Austin, TX

(2022-05 - 2024-01)

• Managed insurance coordination as part of running a high-volume multi-specialty practice — including benefit verification, claim submission, denial resolution, and direct communication with carriers.
• Served as patient-facing point of contact for insurance benefits, treatment cost estimates, and financial arrangements including orthodontic payment plans.
• Drove 25–80% monthly revenue growth through proactive insurance follow-up and patient financial communication as part of broader operational management.

Manager of Clinical & Commercial Operations - Dentix - Chile

(2019-08 - 2021-04)

• Oversaw billing and revenue cycle operations across multiple clinic locations as part of clinical and commercial management — implementing standardized workflows that drove 25–40% revenue growth within four months.

Doctor of Dental Surgery — Practice Owner - Private Practice (2 Offices) - Chile

(2017-01 - 2019-08)

• Managed all aspects of two dental offices including insurance coordination, patient financial communication, A/R, and billing as owner-operator.

Doctor of Dental Surgery (DDS) - Odontology - Universidad Bolivariana

Bachelor's - Odontology - Universidad Bolivariana

International Diploma - Aesthetic Dentistry & Smile Design

Certificate - Introduction to Artificial Intelligence - Google (2026-02 - 2026-03)