Business Manager at HCL / Pratt & Whitney (2023-01 – Present)
- Own and prioritize product backlog for aerospace analytics and reporting platforms.
- Translate engineering and business needs into user stories and acceptance criteria.
- Lead development of Power BI dashboards delivering insights into component durability and maintenance trends.
- Define and implementation of AI driven dashboard capabilities that increased visibility into key metrics and improved business performance.
- Integrate data from Solumina, SAP, Azure, Excel, and Databricks.
- Coordinate sprint planning, backlog refinement, and stakeholder demos.
- Ensure ITAR compliance and data governance.
- Facilitate stakeholder engagement and feedback loops to incorporate business needs into BI solutions.
Business Analyst at AAG, American Advisors Group (2021-01 – 2022-12)
- Gathered requirements with detailed data analysis to create BRD's (Business Requirements Document) for projects.
- Captured concise user stories to understand and align with project scope.
- Facilitated cross functional team meetings and coordinate requirement meetings with multiple organizations as Sales, Setup, Operations Support, Processing, Underwriting, Closing, Funding and Post Closing Teams to discuss, identify and develop solutions.
- Analyzed 10 process flow diagrams to get 5 different stakeholders from 5 different departments on the same page about the root cause of the issues.
- Conducted UAT to ensure the system is aligned with business needs.
- Led UX discussions and present feedback to senior management team for improvements.
- Served as liaison between operations, developers and project stakeholders fostering quality communication.
Business Analyst at Gulfstream Aerospace (General Dynamics) (2013-04 – 2020-12)
- Created requirements and project plans using BRD (Business Requirements Document) and FSD (Functional Specification Document) for the new aircraft in production and service to Development Team.
- Worked with multiple organizations and analyze requirements to implement SAP for Supply Chain Management components of Planning, Inventory, and Production.
- Worked with Finance to implement new labor tracking procedure to review cost, budget and actual hours by various details and filters in Agile methodology.
- Successfully managed Laser Machine project from planning, documentation, training, and implementation in Waterfall model with savings over $3 million.
- Performed gap analysis and data mapping of operational and system schedule and actual dates of 150+ components.
