Vladimir Melnikov

I have over 14 years of experience working with people, communication, and information in international environments. My work has focused on helping clients understand services, solving problems, and handling large volumes of requests in Russian and English. I pay close attention to detail, listen carefully, and make sure information is clear and accurate. I am comfortable working independently, learning quickly, and staying consistent in detail-oriented tasks.

Sales & Customer Support Specialist at Octane Rent (2025-05 – 2026-03)

• Worked with international clients in Russian and English
• Handled 60–130 client requests per shift
• Explained services, pricing, and conditions clearly
• Resolved client issues and provided solutions
• Maintained structured communication in a fast-paced environment

Business Analyst at Rolf Group (2017-09 – 2022-11)

• Worked with business data and internal processes
• Prepared reports and handled large volumes of information
• Presented information clearly and accurately
• Maintained attention to detail and data accuracy

Financial Manager at Topface / CS Broker (2012-11 – 2017-08)

• Worked with financial documentation
• Ensured accuracy in reporting
• Coordinated tasks between teams

Senior Client Manager at VTB 24 / Sberbank / Raiffeisenbank (2010-10 – 2012-11)

• Worked with clients daily
• Explained financial products and services
• Resolved client issues

Bachelor's Degree in Finance and Credit – National Research Tomsk State University