Vusi Tsoseletso

I build trusted relationships and create holistic, tailor-made financial plans that help clients grow and protect their wealth, manage all their affairs under one roof, and stay disciplined through life's milestones and unexpected events.

Customer Service Agent - Concentrix - Johannesburg, Gauteng

(2025-08 - 2026-03)

• Manage product development contracts, ensuring seamless upgrades and cancellations
• Troubleshoot complex network issues, getting our clients back online fast
• Drive sales growth through excellent customer relationships
• Deliver top-notch customer service, turning satisfied clients into loyal advocates
• Handle de-escalations with ease, keeping things cool under pressure

Retentions/Sales Agent - Capita - Cape Town, Western Cape

(2023-08 - 2024-11)

• Manage product development contracts, ensuring seamless upgrades and cancellations
• Troubleshoot complex network issues, getting our clients back online fast
• Drive sales growth through excellent customer relationships
• Deliver top-notch customer service, turning satisfied clients into loyal advocates
• Handle de-escalations with ease, keeping things cool under pressure

Team Leader - Dash BPO - Cape Town, Western Cape

(2023-03 - 2023-08)

• Communicating with customers on the phone and via email after taking escalations
• Product/service assistance.
• Processing bookings and transactions for customers
• Tracking customer's online bookings and reservations date/times.

Customer Service Manager (CSM) - Teleperformance - Cape Town, Western Cape

(2022-10 - 2023-03)

• Communicating with customers on the phone and via email.
• Product/service assistance.
• Processing new policies and transactions for customers.
• Tracking customer's claims and policies.

Financial advisor - Old Mutual Life Assurance Company - Cape Town, Western Cape

(2022-05 - 2022-10)

Provide clients with specialist advice on how to manage their money. The role involves researching the marketplace and recommending the most appropriate products and services available, ensuring that clients are aware of products that best meet their needs, and then securing a sale.

Customer Service Representative - Merchants Massbuild Builders Customer Care Center - Cape Town, Western Cape

(2021-02 - 2022-01)

• Communicating with customers on the phone and via email.
• Product/service assistance.
• Processing orders and transactions for customers
• Tracking customer's online orders and delivery date/times.

Technical Support Agent - iiNet - Merchants (SA) - Cape Town, Western Cape

(2020-11 - 2021-02)

Providing remote/telephonic support for internet connectivity, WIFI, VoIP, ISP and other systems. Setup new routers, coaxial cables and WIFI access points for installation. Maintaining a high degree of first time resolution for support queries and adhere to all service management principles and SLA. Troubleshooting all services included but not limited to ADSL, Fiber, Mobile data, Hosting and Emails.

Waiter/ Bartender - Elite Hospitality Management - Cape Town, Western Cape

(2017-06 - 2020-06)

Support team and waiter. Serving and bartender. Preparing beverages and the bar and interacting with customers. Taking orders and serving drinks. Assessing customer's needs and preferences also making recommendations

Certificate - Information technology - Icollege (2018-01 - 2019-11)

Grade 12 (High School (matric)) - Phokanoka Secondary school (2013-01 - 2017-11)