Wanda Charles
Career Planner
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About
Dynamic and results-oriented professional with 10+ years of experience in administrative support, human services, and case management across government and legal environments. Recognized for improving operational efficiency, managing sensitive documentation, and providing outstanding service that drives organizational success. Excels in legal administrative coordination, client relations, and compliance management.
Committed to advancing agency missions through precision, integrity, and strong interpersonal communication.
Experience
Career Planner - Iowa Workforce Development - Cedar Rapids, IA
(2023-01 - 2025-12)
- Deliver individualized career planning and job readiness support to job seekers, enhancing employment outcomes and client engagement.
- Administer and resolve unemployment insurance (UI) claims, ensuring adherence to state regulations and timely resolution.
- Facilitate workshops on resume writing, interviewing, and job search skills, increasing participant employment preparedness.
- Develop tailored Individual Service Plans (ISPs) aligned with each participant's goals and progress.
- Maintain precise case documentation and data integrity across internal systems.
- Provide front-line customer service that strengthens the IowaWORKS Center's reputation for professionalism and care.
Administrative Assistant – Housing Services Division - City of Cedar Rapids - Cedar Rapids, IA
(2021-01 - 2023-12)
- Managed over 10,000+ legal and administrative records annually, safeguarding confidentiality and accuracy.
- Supported attorneys by preparing legal correspondence and case files, improving workflow efficiency by 20%.
- Enforced facility access and visitor procedures, ensuring safety and compliance with city policies.
- Streamlined the document filing system, reducing retrieval time by 30% and improving responsiveness to legal inquiries.
Child Support Specialist - State of Iowa - Cedar Rapids, IA
(2019-01 - 2021-12)
- Managed 1,500+ child support cases, ensuring legal compliance and equitable resolutions.
- Prepared petitions, orders, and other legal documents, improving processing efficiency by 25%.
- Collaborated with families, courts, and attorneys to facilitate communication and increase resolution satisfaction by 15%.
- Utilized advanced recordkeeping and case management systems to ensure accuracy and compliance.
Family Services Worker - Linn County - Cedar Rapids, IA
(2012-01 - 2018-12)
- Provided administrative and case management support for 200+ family law cases, improving case processing timelines.
- Prepared case briefs and reports that enhanced attorney and supervisor decision-making.
- Partnered with social service and legal teams to streamline workflows, reducing case closure times by 10%.
Lead Recovery Support Professional - Area Substance Abuse Council - Cedar Rapids, IA
(2002-01 - 2012-12)
- Supported a 30+ member team by managing scheduling, coverage, and administrative coordination.
- Provided direct support to counselors and supervisors, maintaining records and daily reports.
- Participated in over 100 disciplinary and performance-related cases, ensuring fairness and procedural compliance.
Education
Bachelor of Science - Human Services – Criminal Justice - Upper Iowa University (2017-05)
Associate of Arts - Liberal Arts - Kirkwood Community College (2009-05)
