Certified Pharmacy Technician Apprentice - University of Chicago Medicine - Chicago, IL
(2023-08 - 2023-12)
- Accurately compounded medication, ensuring patient safety and compliance
- Coordinated with insurance for seamless patient coverage, enhancing service efficiency
- Maintained and organized pharmacy inventory, allowing easy availability of essential medications
- Processed transactions swiftly, improving customer satisfaction and reducing wait times
- Verified prescription refills with doctors, maintaining accuracy and patient trust
Personal Shopper - Shipt - Chicago, IL
(2021-05 - 2023-08)
- Completed 30-50 local deliveries daily
- Fulfilled customers' shopping lists in a timely manner
- Built relationships with local retailers
- Handled a variety of delicate and expensive materials, ensuring safe delivery to customers
Call Center Representative - HKT Telecommunications - Chicago, IL
(2017-03 - 2018-02)
- Addressed customer queries, providing satisfaction and prompt solutions
- Accurately processed orders, adhering to company standards
- Improved call handling to achieve measurable results by working with team
- Assessed calls and feedback to implement stronger sales
- Documented 200-300 interactions thoroughly, enhancing service quality
