Assistant Manager - Family Dollar - Lake Butler, FL
- Delivered excellent customer service, ensuring positive interactions and satisfaction
- Managed cash handling with accuracy and integrity
- Supervised employees to maintain efficient store operations and high service standards
- Executed administrative duties including scheduling and organizing tasks
- Coordinated unloading and stocking of merchandise to maintain store readiness
Screen Printer - Ink and Thread - Lake Butler, FL
(2021-04 - 2022-08)
- Provided attentive customer service to ensure client satisfaction and repeat business
- Maintained high quality standards in product creation and packaging
- Demonstrated flexibility by efficiently transitioning between tasks independently and collaboratively
- Assisted in preparing materials for print jobs to support production flow
Laundry Asst - Apex Laundry - Gulfport, MS
(2019-10 - 2020-06)
- Managed customer interactions including accepting linens and processing payments with accuracy
- Maintained detailed logs and counts to ensure accurate invoicing and inventory control
- Prepared and processed invoices, utilizing QuickBooks for payment entry and deposits
- Trained new employees and coordinated delivery driver schedules to optimize operations
- Performed administrative tasks such as filing and communication via email and fax
Customer Service - Special Occasion Rentals - Valdosta, GA
(2015-11 - 2018-03)
- Delivered exceptional customer service by answering phones and assisting with orders and payments
- Assisted with scheduling deliveries and coordinating logistics to meet customer needs
- Supervised temporary workers and new employees to maintain service quality
- Managed inventory and maintained linens, ensuring readiness for events
- Operated delivery trucks, including loading and unloading, to support event setup
Supervisor/Tech - Valdosta Regional Airport - Valdosta, GA
(2011-10 - 2015-03)
- Managed communication systems including multi-line phones and document handling using Word and Excel
- Maintained security manuals and documentation in compliance with TSA regulations
- Processed applications and conducted audits to ensure adherence to security protocols
- Provided administrative support including faxing and copying to facilitate operations
- Supported badge programs and maintained accurate records for airport personnel
Supervisor - Alert Tech - Valdosta, GA
(2008-01 - 2009-08)
- Supervised 8-10 employees in the Alarm Dispatch Center, ensuring operational efficiency
- Managed administrative tasks including memos, time sheets, schedules, interviews, and terminations
- Provided technical support and troubleshooting for security system customers
- Handled incoming calls and directed them appropriately to maintain service quality
- Conducted system downloads for new installations via computer to support technical operations
Detector Operators, Guard Shack, Control Room Operators - Wild Adventures - Valdosta, GA
(2005-04 - 2008-02)
- Supervised 21 public safety employees, coordinating schedules and administrative tasks
- Conducted investigations and integrity checks to uphold safety and compliance standards
- Managed departmental budgets, files, and employee records with attention to detail
- Coordinated with law enforcement to address safety concerns and incidents
- Prepared and maintained comprehensive administrative documentation and reports
Administrative Clerk - Fresh Beginnings - Valdosta, GA
(2004-10 - 2005-01)
- Screened and reviewed job applications, maintaining accurate applicant logs
- Managed employee leave records and updated personnel files
- Developed and maintained spreadsheets to support departmental functions
- Answered phones and directed calls professionally to support office operations
Assistant - Speedee Cash - Valdosta, GA
(2004-02 - 2004-08)
- Managed loan amounts and collections for title pawns with accuracy and professionalism
- Maintained detailed records of paid and active accounts to ensure financial accuracy
- Notarized titles and documents for vehicle transfers, ensuring compliance
- Communicated effectively with customers to resolve account issues
Lieutenant - Corrections Corporation - Lake City, FL
(1990-05 - 2003-01)
- Supervised 18-23 officers, managing staff schedules and shift operations
- Ensured accurate and complete documentation for internal and external agencies
- Conducted disciplinary hearings and prepared reports using OBIS clearance
- Acted as Unit Manager, demonstrating leadership and adaptability
- Maintained professional communication with state offices regarding use of force incidents
Officer - Corrections Corporation - Raiford, FL
(1994-08 - 1998-04)
- Maintained care, custody, and control of inmates with attention to safety
- Worked in mental health and confinement units, ensuring compliance with protocols
- Operated multi-line phone systems and managed report typing and dispatching
- Secured facility gates housing a large inmate population including death row
- Communicated effectively to support facility security and operations
