William Recker, FMP

Empathic and collaboration driven professional with a strong background in facilities management, operations, workplace experience, and project management seeking to bring talent and vision to a progressive organization that rewards proven success in process improvement, troubleshooting, and innovation.

Facilities Manager, Implementations at CROSSOVER HEALTH (2024-04 – Present)

• Implementation manager for the build-out of seven (7) medical clinics, totalling around 25k sq ft, including being the lead on one implementation
• Managed tickets for a total of fifteen (15) clinics, totalling around eighty-thousand sq ft
• Acted as SPOC for all vendors and site staff for fifteen clinics
• Oversaw the revamp of implementations playbook for what the expectations of a implementation
• Assisted in the implementations of AI program to assist with site auditing, a new ticket program, and new biomedical vendor
• Regularly traveled to sites to assist in implementations, vendor management, and site supervision

Facilities Manager at CBRE • GOOGLE WAYMO ACCOUNT (2023-11 – 2024-04)

• Selected, trained, developed, coached, and directed one (1) mobile engineer, one (1) facilities coordinator and two (2) workplace experience coordinators over a two-state area.
• Ensured that all work performed within mission critical space is done to high quality and without impact to internal/external customers.
• Oversaw development and accuracy of site-level operating procedures and documentation.
• Managed the customer relationship and acted as the SPOC for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing.
• Audited all CMMS databases for accuracy and completeness, produced reports as required at customer request, control system access and user credentials.
• Ensured projects are completed to the satisfaction of the client, successfully managing budgets/financials, schedules, key performance indicators, and contractual requirements
• Planned and forecasts budget for operation and maintenance, recommends and estimates facility repairs and improvements
• Instilled a high level of professionalism and directed the performance of contracted maintenance
• Set, review, and approve employee work/PTO schedules; audit and process employee time and payroll.

Assistant Facilities Manager, Midwest at CBRE •AMAZON FRESH ACCOUNT (2021-09 – 2023-11)

• Selected, trained, developed, coached, and directed two (2) facilities coordinators, two (2) maintenance techs, and one (1) maintenance engineer for 22 grocery sites over four states.
• Performed weekly site audits, ensuring compliance, and creating WOs as needed
• Managed thirty-one (31) outside vendors to ensure work was completed within our set SLAs, agreed-upon budget, scope, RFPs, and/or proposals.
• Communicated directly with store ops, landlords, and clients on status of assets, time tables, schedules, and issues.
• Reviewed and vetted every proposal and invoice for approval or rejection. Presented a monthly report showing accruals and variances for manager and client.
• Top performer portfolio wide in finding and addressing safety issues across all store properties.
• Responsible for communication and being POC to store leadership, and execution of projects like remodeling, buildouts/openings, decommissioning, pump downs
• Adjusted our audit process to remove redundancies, ensure ease of use, and focus scope to save time and allow more focus on assets, vendors, and associates.

Facilities Manager; Regional Facilities Manager at TOMS KING BURGER KING (2020-09 – 2021-08)

Facilities Manager (November 2020 – August 2021); Regional Facilities Manager (September 2020 – November 2020)

• Selected, trained, developed, coached, and directed nine (9) maintenance personnel and two (2) I.T. technicians covering 139 restaurants over a five-state area.
• Managed new restaurant construction, major and minor remodels, equipment installation and removal, equipment repairs and PMs and communicated with LL, city, and municipal planning departments to secure approval.
• Relayed WO compliance, health/safety/security, lease, and LL compliance to C-Suite and at company-wide monthly
• Managed Sixty-One (61) vendors to ensure completion within agreed upon budget, scope, RFP, and proposal.
• Reviewed, tracked, and submitted payments for all invoices
• Vetted, selected and developed companywide CMMS and negotiated price to 60% of original proposed cost.
• Prepared, developed, and implemented emergency response SOPs for DM/RDOs/Store managers.
• Meet with C-Suite weekly to discuss operational improvements found during 3-7 days of travel weekly.

Assistant Facilities Manager, Americas; Interim Facilities Manager, Global HQ; Facilities Services Technician; Facilities Services Assistant at MORNINGSTAR, INC. (2009-09 – 2020-05)

Assistant Facilities Manager, Americas (August 2016 - May 2020); Interim Facilities Manager, Global HQ (January 2016 - August 2016); Facilities Services Technician (January 2012 - January 2016); Facilities Services Assistant (Sep. 2009 - January 2012)

• Selected, trained, developed, coached, and directed six (6)direct reports at Global HQ and seven (7) remote employees across four (4) countries.
• Oversaw facilities operations for 250k sqft Global HQ on-site and nine (9) locations across North and South America.
• Created, standardized SOPs working with my EMEA and Asia-Pac counterparts to ensure continuity.
• Acted as liaison between org. and building to ensure property management, security, cleaning, and maintenance were adhering to our needs and contractual obligations.
• Primary contact for fifty-four (54) vendors, scheduling their time on-site, reviewing performance, managing RFPs and proposals, selection, execution, and invoicing.
• Managed PM, security, federal inspection, and decommissioning of HQ and off-site data centers.
• Audited budgets and approved billings
• Acted as daily POC for global heads of design, business continuity, I.T., corporate communications, and H.R.
• Oversaw fire warden, safety, disaster prep, badge system

Political Science (incomplete) – Northern Michigan University (2005 – 2007)

AAS in Business Information Syst. – Mid-Michigan Comm. College (2001 – 2004)