Tom SampleWood

Regional Facilities Leader with 10+ years' experience managing multi-site retail and commercial portfolios across complex operating environments. Trusted advisor to leadership and client stakeholders, providing operational insight that supports sound decisions and protects business continuity. Demonstrated success overseeing facility operations, capital projects, and vendor performance across large regional portfolios.

Recognized for leading through influence, ensuring alignment on service quality and portfolio priorities.

PNW Portfolio Lead – Regional Facility Manager at JLL (2023-01 – Present)

JLL is a Fortune 500 commercial real estate and investment management firm generating over $23B in annual revenue by providing leasing, property management, capital markets advisory, and real estate technology across 80+ countries. Lead facilities operations and serve as the primary point of contact across a 5-state portfolio of 65 retail and commercial locations totaling ~500K square feet.

• Provide matrix leadership across Facilities Managers and service partners, setting priorities and driving accountability for quality and client expectations.
• Prepare and present monthly financial and operational reviews to Regional Facilities Directors, Corporate Real Estate leadership, and client business partners, addressing budget performance, capital activity, service trends, and portfolio risks.
• Oversee >$500K in annual OPEX and multiple capital projects, monitoring spending and variances against client priorities.
• Manage facility and tenant obligations across a portfolio split approximately 50/50 between leased and client-owned properties, including lease-responsibility reviews, rent reconciliations, sublets, and landlord coordination.
• Direct vendor sourcing and performance across hard and soft facility services, addressing service quality and SLA compliance.
• Lead preventive maintenance through CMMS reporting and asset reviews, using root-cause analysis and corrective action to address recurring issues.
• Coordinate work orders across clients, landlords, Facilities Managers, vendors, and contractors, prioritizing needs and ensuring operational continuity.
• Led building improvements, surveyed and planned capital asset upgrades over 5-year period, and operational enhancements within occupied commercial environments.
• Coordinated architects, GCs, landlords, leasing teams, Facilities Managers, and vendors from planning through final turnover.
• Facilitated weekly meetings to review project status, coordinate site access needs, review and award GC proposals, manage risks, resolve schedule or budget issues, and ensure alignment.
• Oversaw planned and emergency capital projects involving HVAC replacements, roofing repairs and replacements, electrical and plumbing upgrades, security-system installations, ATM upgrades, parking-lot resurfacing, interior renovations, and ADA improvements.
• Evaluated needs identified through site inspections, maintenance records, and building surveys.
• Developed recommendations and coordinated permitting, budgeting, and scheduled execution.
• Triaged emergency failures and compliance-driven work based on operational risk and required completion timelines.
• Onboarded and trained local and national vendors on account requirements, CMMS processes, service expectations, and KPI/SLA standards.
• Maintained 100% budget compliance while overseeing annual operating expenses across the regional portfolio.

Commercial Property & Facilities Manager at CBRE (2021-01 – 2023-12)

CBRE Group is a Fortune 500 company and the world's largest commercial real estate services and investment firm, generating over $35B in annual revenue through facilities and property management, leasing, capital markets advisory, and real estate investment management across 100+ countries.

• Directed R&M and capital activity across 40 retail locations and ~1M square feet of hybrid office space.
• Coordinated an average of 300+ work orders per month, tracking completion and vendor performance across the portfolio.
• Managed vendor compliance and service scheduling, evaluating performance against service expectations.
• Maintained emergency readiness by coordinating ongoing vendor coverage.
• Addressed and resolved service issues across the portfolio, ensuring compliance and mitigating risk.
• Used eBuilder, Bluebeam, SI7, and Kahua to track facility requests and capital project activity.
• Directed remodel and tenant improvement projects ranging from $10K to $100K.
• Coordinated project activity from planning through completion.
• Delivered projects on time and within budget.

Regional Facilities Manager at MOD Pizza (2018-01 – 2021-12)

MOD Pizza is a fast-casual pizza chain (owned by Elite Restaurant Group) operating roughly 500 locations across 28 US states and Canada, generating approximately $400M in annual system-wide sales.

• Owned facilities operations for 100+ retail locations with a $500K annual budget.
• Managed R&M and CapEx projects from planning through completion, tracking budgets across the portfolio.
• Directed the service-provider network, onboarding new vendors and addressing underperformance.
• Managed contractor bids and RFPs, negotiating rates to support timely service and cost control.
• Partnered with operations and construction teams to address store needs and ensure facility uptime.
• Maintained preventive maintenance programs and coordinated service improvements for critical equipment.
• Developed national CMMS and operational reporting programs that supported portfolio expansion from ~300 to >500 locations.
• Standardized maintenance workflows and asset-tracking processes across the growing portfolio.
• Increased visibility into work-order activity and preventive maintenance compliance.
• Led responses to critical facility disruptions by coordinating internal teams and service vendors.
• Expedited emergency repairs and implemented temporary operating solutions when needed.
• Conducted root-cause reviews to address recurring failures.

Bachelor of Arts in Communication Studies, minor in Administrative Management – Central Washington University