PNW Portfolio Lead – Regional Facility Manager at JLL (2023-01 – Present)
JLL is a Fortune 500 commercial real estate and investment management firm generating over $23B in annual revenue by providing leasing, property management, capital markets advisory, and real estate technology across 80+ countries. Lead facilities operations and serve as the primary point of contact across a 5-state portfolio of 65 retail and commercial locations totaling ~500K square feet.
- Provide matrix leadership across Facilities Managers and service partners, setting priorities and driving accountability for quality and client expectations.
- Prepare and present monthly financial and operational reviews to Regional Facilities Directors, Corporate Real Estate leadership, and client business partners, addressing budget performance, capital activity, service trends, and portfolio risks.
- Oversee >$500K in annual OPEX and multiple capital projects, monitoring spending and variances against client priorities.
- Manage facility and tenant obligations across a portfolio split approximately 50/50 between leased and client-owned properties, including lease-responsibility reviews, rent reconciliations, sublets, and landlord coordination.
- Direct vendor sourcing and performance across hard and soft facility services, addressing service quality and SLA compliance.
- Lead preventive maintenance through CMMS reporting and asset reviews, using root-cause analysis and corrective action to address recurring issues.
- Coordinate work orders across clients, landlords, Facilities Managers, vendors, and contractors, prioritizing needs and ensuring operational continuity.
- Led building improvements, surveyed and planned capital asset upgrades over 5-year period, and operational enhancements within occupied commercial environments.
- Coordinated architects, GCs, landlords, leasing teams, Facilities Managers, and vendors from planning through final turnover.
- Facilitated weekly meetings to review project status, coordinate site access needs, review and award GC proposals, manage risks, resolve schedule or budget issues, and ensure alignment.
- Oversaw planned and emergency capital projects involving HVAC replacements, roofing repairs and replacements, electrical and plumbing upgrades, security-system installations, ATM upgrades, parking-lot resurfacing, interior renovations, and ADA improvements.
- Evaluated needs identified through site inspections, maintenance records, and building surveys.
- Developed recommendations and coordinated permitting, budgeting, and scheduled execution.
- Triaged emergency failures and compliance-driven work based on operational risk and required completion timelines.
- Onboarded and trained local and national vendors on account requirements, CMMS processes, service expectations, and KPI/SLA standards.
- Maintained 100% budget compliance while overseeing annual operating expenses across the regional portfolio.
Commercial Property & Facilities Manager at CBRE (2021-01 – 2023-12)
CBRE Group is a Fortune 500 company and the world's largest commercial real estate services and investment firm, generating over $35B in annual revenue through facilities and property management, leasing, capital markets advisory, and real estate investment management across 100+ countries.
- Directed R&M and capital activity across 40 retail locations and ~1M square feet of hybrid office space.
- Coordinated an average of 300+ work orders per month, tracking completion and vendor performance across the portfolio.
- Managed vendor compliance and service scheduling, evaluating performance against service expectations.
- Maintained emergency readiness by coordinating ongoing vendor coverage.
- Addressed and resolved service issues across the portfolio, ensuring compliance and mitigating risk.
- Used eBuilder, Bluebeam, SI7, and Kahua to track facility requests and capital project activity.
- Directed remodel and tenant improvement projects ranging from $10K to $100K.
- Coordinated project activity from planning through completion.
- Delivered projects on time and within budget.
Regional Facilities Manager at MOD Pizza (2018-01 – 2021-12)
MOD Pizza is a fast-casual pizza chain (owned by Elite Restaurant Group) operating roughly 500 locations across 28 US states and Canada, generating approximately $400M in annual system-wide sales.
- Owned facilities operations for 100+ retail locations with a $500K annual budget.
- Managed R&M and CapEx projects from planning through completion, tracking budgets across the portfolio.
- Directed the service-provider network, onboarding new vendors and addressing underperformance.
- Managed contractor bids and RFPs, negotiating rates to support timely service and cost control.
- Partnered with operations and construction teams to address store needs and ensure facility uptime.
- Maintained preventive maintenance programs and coordinated service improvements for critical equipment.
- Developed national CMMS and operational reporting programs that supported portfolio expansion from ~300 to >500 locations.
- Standardized maintenance workflows and asset-tracking processes across the growing portfolio.
- Increased visibility into work-order activity and preventive maintenance compliance.
- Led responses to critical facility disruptions by coordinating internal teams and service vendors.
- Expedited emergency repairs and implemented temporary operating solutions when needed.
- Conducted root-cause reviews to address recurring failures.
