Dog Trainer - Petco - Independence, MO
(2025-03)
- Certified to train animals using the Petco Positive Dog training, which by using the dogs natural instincts to lure the dog into various behaviors, such as sit, lay down, stay, roll over, etc
- Personally obtains leads for new clients through networking and personal connections
- Assisted the public with answering phone calls, promoted and signed clients up for grooming, Vetco clinic appointments, dog training classes.
- Obtained working knowledge of computer systems, zebra phones, iPads, proprietary software, which is required for daily operating procedures
- Ran inventory for restocking the shelves with new products on a weekly basis, including putting up ad stickers
- Executed the open and closing of animals, which entailed ensuring food, water, clean and safe habitats
- Helped maintain fish inventory, acclimated them in new surroundings, observed fish for illness and notified the leader on duty when applicable
- Checked-in purchase orders from vendors. Responsible for signing in food orders and live fish orders to ensure accurate inventory and high-quality products
- Sold high numbers of autoships, which is a competitive metric in the company. Currently one of the highest sellers at home store.
ISO 1 - Department of Homeland Security - Lee's Summit, MO
(2024-10 - 2025-08)
- Was granted level 4 security clearance required for job along with extensive background check
- Referred 2 cases to the fraud department for possible fraudulent activity over the course of 6 months
- Granted or denied complex applications and petitions for immigration benefits
- Used government propriety software to perform daily functions by researching laws and regulations, legislative history and precedent decisions
- Accurately completed over 500 immigration applications over the course of 6 months
- Researched and interpreted various immigration laws and regulations to help verify the accuracy of the immigrant application before referring to the next department
- Learned standard operating procedures (SOPs), legislative history, precedent decisions, state and local laws and treaties to determine adjudicative decisions
- Conducted file searches for aliases, dates of birth and criminal behavior
General Clerk 1 - Brillient - Lee's Summit, MO
(2024-02 - 2024-10)
- Handled and processed Freedom of Information Acts (FOIA) documents for attorneys and legal verification for upcoming immigrant cases
- Knowledge and usage of computer systems such as RAILS, STACKS, ELIS, FIRST for record tracking, file tagging and processing of files
- Exceeded production and quality by over 400% by auditing files as the top performer on the team
- Audited thousands of files daily to maintain accurate record management
- Performed data entry to update reports and databases
- Pulled and processed requests for specific immigration files that were headed to offsite records storage or used in legal cases
- Loaded and unloaded boxes of files from trucks and shelves
- Scanned, digitized and transmitted electronic merging of files to archival databases
- Performed mail room functions such as managing records and consolidated files to send to another department or for archival purposes
Retirement Specialist - Empower - Scranton Office Park, PA
(2022-09 - 2023-09)
- Worked in a call center helping customers with rollovers in and out of their accounts, loans, account balances and withdrawal of 401k monies
- Completed every call transactions in 9 minutes 32 seconds and all calls were recorded for training purposes
- Helped resolve customer questions and concerns and was the first line defense for incoming calls and directed them to the correct department
- Learned proprietary software specific to Empower Retirement
- Provided step-by-step detailed instructions on hardship paperwork and provided timing of next back-office steps once the paperwork was submitted and in good order
- Verified 2-step authentication for high-risk transactions over 26k
- Helped send faxes, emails and re-ordered tax form for customers
Office Manager - Farmers Insurance - Oak Grove, MO
(2021-11 - 2022-08)
- Performed managerial duties, including opening/closing procedures and notifying owner when running low on supplies
- Scheduled meetings as well as one-on-one meetings for insurance review
- Utilized knowledge of multiple systems and cross-referenced information on different platforms for the best insurance quote
- Communicated as the first line of contact with customers over the phone and in person
- Answered insurance questions and concerns while providing quotes to the customers either on the spot or within 24 hours
- Helped customers on insurance decisions that met their financial goals
- Assisted customers with payments and provided gentle reminders of outstanding balances due
- Brought leads to the company via word of mouth, recruiting leads and walk-ins
- Previously, Licensed in Missouri and Kansas with property and casualty and life licensing
- Adhered to strict privacy of the individual credit score and personal information
- Called in claims on behalf of the customer
- Followed up on customers to see if the adjuster had been contacted
