Customer Services - Front Office&Operations
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Provided Proficient Customer Services for 4 years in United States
Forrest Solutions/Foley Hoag LLP Boston, MA
-Reception: Provided professional reception services, greeting visitors, managing incoming calls, and efficiently routing them to the appropriate personnel at Foley Hoag LLP.
-AP and Billing Support: Assisted with accounts payable and billing processes, including data entry, pre-approvals, expense reports, and tracking systems. Optimized reimbursement procedures for the Facilities Department and COO.
-Administrative Support: Coordinated meeting and event bookings and managed office calendars. Provided comprehensive administrative assistance to support office operations.
-Executed office support duties including copy, fax, and mail management, while managing general inquiries and intake processes in strict adherence to established procedures.
Exela Technologies Boston, MA
-Reception: Provided professional hospitality service to clients at mail room and reception desk at Foley Hoag LLP.
-Scheduling: Performed data entry function to update automated records, verified accuracy of work
-Event Arrangement: Responsible to conference room and event reservation and set up.
-Office Support: Provided comprehensive office support encompassing copy, fax, mail handling, and general administrative tasks in alignment with established protocols and operational procedures.
Chena Hot Springs Resort Fairbanks, AK
-Occupancy report: Identify, create, and provide daily, weekly, and monthly occupancy, ADR and forecast reports to management.
-Operational management: Oversee daily operation of front desk. Review work procedures and operational problems to determine ways to improve service, performance, and safety.
-Resolution and Training: Perform all front desk related duties, including check-ins and outs, assist with guest phone call and in-person questions, complaints resolution, and apply all duties on employee’s training processes.
-Night Audit: Conducted nightly audits, reviewed daily transactions, counted, and processed cash receipts, prepared nightly deposits and reports for accounting.
University of South Carolina - Master of International Hospitality and Tourism
National Louis University - Doctorate of Business Administration
