Yael Rivera

Energetic Tour Operator with strong teamwork skills. Determined and responsible with commitment to improving organizational efficiency and engaging guests through dynamic storytelling. History includes facilitating tours of sStadium.

Knowledgeable Tour

Operator passionate about educating guests on history of the Stadium. Consistently increases sales and revenue through exceptional customer service skills. Adept using scripts to coordinate payments.

Energetic Tour

Operator with strong teamwork skills. Determined and responsible with commitment to improving organizational efficiency and engaging guests through dynamic storytelling. History includes facilitating tours of the area.

Tour Guide Ambassador - Mercedes Benz Stadium (MBS) - Atlanta, GA

(2018-03)

• Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
• Entertained visitors and tourists with various props and signs to maximize engagement.
• Delivered information through narratives on locations throughout the stadium area, relaying lesser-known stories for interest.
• Researched topics that pertained to tour locations so that such information could be added to scripts.
• Developed guest relationships to achieve high level of satisfaction.

Ambassador, Guest Services - The World of Coca Cola Museum - Atlanta, GA

(2016-01 - 2017-06)

Created new programs that resulted in increasing productivity and customer satisfaction.

• Kept employees satisfied and productive with a collaborative and open approach.
• Collaborated with teammates to create positive environment for customers.
• Performed checks on rooms and overall property daily.
• Checked schedule of events to complete pre-planning and prevent issues.
• Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
• Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
• Entertained visitors and tourists with various props and signs to maximize engagement.
• Researched topics that pertained to tour locations so that such information could be added to scripts.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Waiter/Server/Host - Fire of Brazil Restaurant - Atlanta, GA

(2015-12 - 2016-05)

• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Minimized customer wait times by efficiently taking and filling large volume of orders each day.
• Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Store Leader/Clerk - Mission Return Bottle & Can Redemption Center - Syracuse, NY

(2013-09 - 2015-02)

• Built customer loyalty through knowledgeable sales, support and education on brand products and services.
• Met coverage needs by coordinating effective schedules and delegating team member assignments.
• Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Replenished inventory with focus on addressing customer needs.
• Rotated goods in inventory by following "first in, first out" approach to keep shelves organized and well-stocked.
• Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
• Demonstrated great teamwork skills with staff members involved in production and transport.

Associate of Arts - Commercial and Advertising Art - Santo Domingo Autonomy University (UASD) (2015-12 - 2016-06)

Associate - Communication Studies - Santo Domingo Autonomy University (UASD)

High School Diploma - Mahatma Gandhi High School

GED - AOC Center (2013-08)