Yaravi E.

Results-driven hospitality leader with extensive experience managing front desk operations, supervising teams, and delivering exceptional guest experiences. Proven ability to lead high-volume hotel operations while maintaining service standards and driving team performance.

Guest Services Manager - Hilton Garden Inn - Rancho Bernardo, CA

(2025-06)

• Lead and supervise front desk agents, ensuring consistent service delivery and adherence to brand standards
• Manage daily operations including check-in/out workflows, room assignments, and guest recovery
• Develop and deliver training programs that strengthen team performance and reduce errors
• Oversee scheduling, staffing, and labor management to ensure optimal coverage during peak periods

Hotel Operations Supervisor - Harrah's Resort - Valley Center, CA

(2021-06 - 2024-12)

• Supervised front-of-house teams across a 1,087-room resort with spa, pool, and event facilities
• Led staffing, scheduling, and workflow coordination to maintain seamless daily operations at scale
• Managed budgets, inventory, and P&L tasks while mentoring staff on operational best practices

Marketing Specialist (6-Month Rotation) - Harrah's Resort - Valley Center, CA

(2021-01 - 2021-06)

• Led promotions, campaigns, and guest engagement initiatives for a 1,087-room resort with spa amenities
• Tracked and reported on guest trends and campaign performance to inform strategy
• Coordinated with operations to ensure smooth execution of marketing-driven events and promotions
• Drove cross-department communication between marketing, sales, and front-of-house teams

High School Diploma - Mission Hills High School (2011)

Certificate - Cybersecurity - San Diego State University (2027-05)