Isabella Horton

Seeking to continue and grow my hospitality career by using my current experience and knowledge to provide excellent customer service and contribute to the growth and success of the organization.

Front Desk Agent - Bay Club Hotel and Marina

(2026-05 - 2026-08)

Seasonal position

• Achieved high customer upgrades on a consistent basis
• Received excellent customer reviews
• Organize, confirm, process and conduct all guest check-ins and check-outs
• Handle room reservations, changes and cancellations
• Secure payment, verify and adjust billing
• Activate and distribute room keys
• Process all guest requests and relay messages
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guest service needs

Sales Representative - GameStop

(2024-10 - 2025-08)

• Ensure products are easy to see and buy
• Build sales by sharing product and gaming knowledge with the customer
• Provide a clean and organized environment in which to shop
• All Cashier duties
• Store closing including cash out procedures
• Bank deposits

Front Desk Agent - Wyndham San Diego Bayside

(2023-05 - 2024-09)

• Achieved high customer upgrades on a consistent basis
• Organize, confirm, process and conduct all guest check-ins and check-outs
• Handle room reservations, changes and cancellations
• Secure payment, verify and adjust billing
• Activate and distribute room keys
• Process all guest requests and relay messages
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guest service needs
• Proficient in Opera reservations system

Front Desk Agent - Paradise Point

(2022-10 - 2023-02)

• Achieved high customer upgrades on a consistent basis
• Organize, confirm, process and conduct all guest check-ins and check-outs
• Handle room reservations, changes and cancellations
• Secure payment, verify and adjust billing
• Activate and distribute room keys
• Process all guest requests and relay messages
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guest service needs
• Proficient in Opera reservation system

Front Desk Agent - Marriott Bonvoy

(2022-06 - 2022-09)

• Organize, confirm, process and conduct all guest check-ins and check-outs
• Handle room reservations, changes and cancellations
• Secure payment, verify and adjust billing
• Activate and distribute room keys
• Process all guest requests and relay messages
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guest service needs
• Assist individuals with disabilities
• Exceed all guest expectations
• Received 3 excellent customer reviews on trip advisor in first 3 months of employment

Customer Service Agent – Ticket Counter and Gate - JetBlue

(2021-06 - 2022-05)

• Greet customers and assist them with ticketing and baggage check-in process
• Proficient in Sabre to sell, print and reissue tickets
• Rebook customers as necessary due to irregular operations
• Verify proper travel documentation
• Tag/weigh bags and transfer to conveyer belts
• At gate assist customers with seat assignments and baggage checks
• Make all appropriate gate announcements
• Process all reports for boarding and review with flight crews
• Operate the jet ways prior to aircraft arrival and departures
• Process lost bag reports including tracking

Customer Service/Administrative - Walters Management Inc.

(2017-11 - 2020-03)

Office closed due to COVID 19

• Face to face customer service accepting HOA payments and processing credit card payments
• Receiving and responding to homeowner inquiries and concerns via face to face, phone, and e-mail
• Full understanding of HOA rules and by-laws to resolve issues and concerns
• Physical inspection of community to ensure compliance with HOA rules and regulations
• Proficient on internal computer programs to accomplish day to day operational duties

Customer Service/Administrative - San Carlos Cleaning Services Inc.

(2012-05)

Part Time - As needed basis

• Financial data entry using QuickBooks software
• Data entry for payroll using ADP software
• Filing, Faxing, Emailing, copying, printing
• Answering phones and e mails to resolve customer complaints

Customer Service/Enrollment Specialist - Willis Towers Watson - San Diego CA

(2018-10 - 2018-12)

Contract employment

• Achieved top tier representative within first few weeks of employment
• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
• Implement and maintain enrollment system using data collection templates and benefit rules specific to each client
• Educate members and their dependents on benefits provided through their employer
• Provide education of complex programs and enrollment support during open enrollment period

Customer Service/Dispatcher - Ultimate Staffing Services - San Diego CA

(2018-05 - 2018-07)

Temporary - Customer Service/Dispatcher for successful companies including McMurdo Global Search and rescue

• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
• Handled activation and deactivation of navigation and tracking systems
• Proficient in internal systems handling weather monitoring, voice messaging and global tracking
• Responsible for editing and coding files, scanning, and filing
• Handled payments and set up full accounts online
• Dispatch calls to the Coastguard and Shipping companies when appropriate
• Monitor alarm systems and respond accordingly

Customer Service Representative - Pridestaff Temporary Services - San Diego CA

(2017-11 - 2018-03)

Seasonal - Customer Service for a variety of successful companies including Tipsy Elves and FTD.

• Address customer service inquiries in a timely and accurate fashion via direct phone contact or live chat
• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
• Made reasonable procedure exceptions to accommodate unusual customer requests
• Provided accurate and appropriate information in response to customer inquiries
• Demonstrated mastery of customer service call script within two days
• Easily and effectively handle inbound, outbound, and live chat calls
• Handled high volume of service tickets accurately
• Received Excellent performance reviews

Veterinary Assistant - Fuerte Animal Hospital and Pet Surg

(2016-06 - 2017-05)

• Assisted Veterinarian in surgeries from routine to extremely complicated
• Assisted in pet checkup, pre-op prep and post-op care
• Assisted Veterinarian including euthanasia, x-ray, and lab work
• Restrained all species and sizes of animals
• Exercised and groomed patients
• Administered various medicines, vaccinations, treatments, and lab work including reading stains and slides
• Cared and feed patients and boarders
• Cleaned, organized, and maintained clinic facilities, including prep of surgical packs and gown packs
• Cross trained in administrative duties, including answering phones scheduling appointments, invoicing, accepting payments, assessing patients and all closing duties
• Assisted in administrative duties, and closing duties

Veterinary Assistant Program - Veterinary Assisting - Grossmont Adult School (2016-06)

High School diploma - Grace Christian School (2013-06)