Yari Cortes

My name is Elizabeth, and I am a dependable and motivated professional with a valid driver's license and reliable transportation. I am currently employed as a Surveillance Agent at Ameristar, where I have developed strong attention to detail, professionalism, and the ability to remain focused in a fast-paced environment. I am a hardworking, reliable, and dedicated team player who learns quickly and takes pride in completing tasks accurately and efficiently.

I have a diverse background of experience in fast food, restaurants, customer service, office environments, security and warehouse operations, allowing me to adapt easily to different work settings and responsibilities. I am seeking a full-time position where I can contribute my skills, strong work ethic, and positive attitude while continuing to grow professionally. I am available to work both weekdays and weekends and am prepared to begin after providing the required two weeks' notice to my current employer.

Authorized to work in the US for any employer

Surveillance Agent at Ameristar Casinos, Inc. (2024-01– Present) • Logged calls accurately to maintain detailed records for security investigations • Monitored for cheating and theft, helping to reduce losses and maintain gaming integrity • Ensured compliance with state regulations, supporting a secure and lawful environment • Coordinated security responses to incidents, improving response times and safety • Maintained logs and preserved evidence, aiding in successful investigations • Protected the property by monitoring surveillance feeds and reporting suspicious activity • Inspected tech equipment regularly to ensure optimal surveillance system performance Front Desk Receptionist at My Place Hotels (2024 – 2024) •Handled confidential information with utmost discretion, ensuring compliance with strict confidentiality protocols • Collaborated with team members to ensure seamless communication across different departments, improving workflow efficiency • Managed visitor logbook accurately by recording necessary details, enhancing security protocols • Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively to increase guest satisfaction • Maintained cleanliness and organization of the front desk area at all times, creating a welcoming environment • Efficiently handled all incoming and outgoing mail, packages, and deliveries, supporting smooth daily operations • Managed a high volume of incoming calls, directing them to the appropriate departments or individuals to ensure timely responses • Greeted and welcomed guests, providing a positive first impression of the company and enhancing guest experience • Maintained knowledge of company policies, procedures, and services to provide accurate information to guests, improving service quality Server at Timber Wood Fire Bistro (2022-2024) • Took customer orders accurately, ensuring personalized dining experiences • Served orders promptly, contributing to high guest satisfaction and repeat business • Maintained cleanliness of dining area, supporting health and safety standards • Processed payments efficiently, reducing wait times and improving guest experience • Communicated effectively with team members to coordinate service and resolve issues Server at First Watch (2021 – 2022) • Took customer orders accurately, ensuring guest preferences were met • Served orders efficiently, contributing to a positive dining experience • Maintained cleanliness of dining and service areas, supporting health standards • Processed payments quickly and accurately, improving customer satisfaction • Communicated with team members to coordinate service and resolve issues • Lead server Warehouse Worker at Oriental Trading Company (2020 – 2021) • Picked and packed warehouse orders, organizing and labeling boxes to ensure accurate and timely shipments Fast Food Worker at Wendy's (2018– 2019) • Took customer orders accurately, ensuring fast and friendly service • Served orders efficiently, contributing to high customer satisfaction • Maintained cleanliness of work and dining areas, supporting health and safety standards • Processed payments quickly and accurately, reducing wait times • Communicated with team members to coordinate service and resolve issues Little Caesars Crew Member at Little Caesars (2017– 2018) • Handled cash transactions accurately, ensuring efficient and error-free sales • Maintained cleanliness throughout the store, supporting health and safety standards • Interacted with customers to provide friendly service and resolve issues • Assisted with various tasks around the store, contributing to smooth daily operations

High school diploma – Bryan High School (2018 – 2021)