Financial Center Manager III at Fifth Third Bank (2025-12 – 2026-09)
Financial Center Manager II at Fifth Third Bank (2024-07 – 2025-12)
- Developed and implemented strategies that enhanced financial center profitability. Surpassing the Revenue goal from $2MM to $2.400MM
- Analyzed financial statements to identify trends and optimize branch operations.
- Closed small business loans under $1MM revenue and referred higher-revenue leads to correct channel.
- Used consultative sales process to identify customer financial needs and recommend suitable solutions.
- Executed cold calling and networking initiatives that expanded the customer base.
- Trained staff on banking products, services, and procedures to improve efficiency.
- Prepared monthly reports on operational results, including customer satisfaction, deposit growth trends, and sales goals met or missed.
- Completed regular audits of branch records to find improvement opportunities and potential risks.
- Sources, develops, coaches, and leads team that supports core values and business strategies.
- Builds one bank culture through active collaboration with business partners.
- Worked well with consumer and small business customers with revenue under $1MM.
- Takes part in activities that support communities served.
- Built long-term customer relationships through proactive outreach, including seminars and promotional events.
- Managed the daily operations of a financial center, including staffing, customer service, sales and marketing activities.
- Oversaw daily operations and staff scheduling to enhance financial center efficiency.
Financial Center Manager I at Fifth Third Bank (2022-10 – 2024-07)
- Managed daily operations of a financial center, ensuring seamless workflow and effective service delivery.
- Developed and implemented policies that streamlined processes and enhanced operational effectiveness.
- Led team in delivering exceptional customer service and support.
- Resolved customer complaints promptly, maintaining professionalism and fostering customer trust.
- Fostered a positive work environment through team-building activities.
Personal Banker 2 at Fifth Third Bank (2020-02 – 2022-10)
- Cross-sold banking products such as credit cards, loans and investments.
- Processed loan applications and conducted credit assessments.
- Educated customers on bank products and services.
- Developed strong relationships with clients to enhance satisfaction.
- Resolved customer issues efficiently and professionally.
- Collaborated with team members to improve branch operations.
Personal Banker 1 at Fifth Third Bank (2017-07 – 2020-02)
- Educated clients on digital banking tools and services offered by the bank.
- Collaborated with team members to enhance customer service experiences.
- Provided customer service to clients, including answering questions and resolving issues.
- Cross-sold banking products such as credit cards, loans and investments.
- Welcomed customers upon arrival at the bank upon entering the bank and directed them to appropriate personnel or services.
- Processed daily cash transactions accurately and efficiently.
- Managed vault inventory and ensured proper cash levels were maintained.
Store Manager at Metro PCS Inc (2014-07 – 2017-07)
- Managed daily store operations, enhancing customer experience and service flow.
- Implemented business development strategies, including cold calling and networking, to expand the customer base.
- Supervised training programs for new team members and ongoing employee development.
- Conducted performance reviews for branch personnel to evaluate contributions and identify areas for development.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash, and processed bank deposits to ensure accuracy during opening and closing.
- Trained and supervised staff to improve service quality and efficiency.
- Oversaw inventory management to maintain stock levels and organization.
- Conducted detailed inventory audits, ensuring stock accuracy and compliance with company standards.
- Analyzed sales trends to adjust merchandising strategies effectively.
- Conducted staff meetings to communicate goals and company policies.
