Yasmeen Burnett

Dedicated customer service professional with 8+ years of experience supporting customers in healthcare, connected vehicle services, and nonprofit organizations. Experienced in phone support, account management, problem resolution, documentation, and remote work environments. Recognized for strong communication skills, professionalism, and the ability to provide exceptional customer experiences while meeting performance goals.

Customer Service Representative at UnitedHealth Group (2018-01 – 2021-12)

• Assisted members with benefits, claims, billing questions, and account inquiries.
• Resolved customer concerns while maintaining high-quality service standards.
• Documented interactions accurately and complied with privacy requirements.
• Managed high call volumes in a fast-paced customer service environment.

Customer Support Representative at OnStar (2021-01 – 2024-12)

• Supported customers with connected vehicle services, account management, and troubleshooting.
• Assisted with emergency-related inquiries and service requests.
• Maintained professionalism while handling sensitive customer situations.
• Delivered exceptional customer experiences through phone-based support.

Customer Service & Support at American Red Cross (2024-01 – Present)

• Provided customer assistance and support for community and organizational services.
• Maintained records and communicated effectively with customers and stakeholders.
• Assisted with administrative and service-related inquiries.
• Demonstrated empathy, professionalism, and strong organizational skills.

– Penn Hills High School