Yassine Halhali

IT Field Service Technician

Talent

AllenMember since October 11, 2026

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About

Install, Maintain, and repair computers, servers, storage systems, and network devices Diagnosing and resolving issues that can’t be fixed remotely Provide onsite technical assistance to end-users

Experience

IT Field Service Technician - HEMMERSBACH

(2022-03)

Install, Maintain, and repair computers, servers, storage systems, and network devices
Diagnosing and resolving issues that can’t be fixed remotely
Provide onsite technical assistance to end-users
Manage a fast-paced queue of high-priority service tickets, consistently maintaining on time SLA resolution
Respond to end-user requests for updates on ticket status and promptly follow up as needed
Communicate with dispatch regarding status, delays, issues, or order the parts as needed

Desktop Support Specialist - MACIR Career Center

(2020-06 - 2022-03)

Perform hardware configuration, OS imaging, software installation, and system configuration
Maintain and troubleshoot local area networks for connections involving WIFI, LAN, WAN, VPN, DNS, and VoIP network issues
Provide clients with up-to-date status on all issues including hardware and software updates
Create and maintain user system accounts and passwords in Active Directory, Google Admin, phone system, and Office 365
Create and process tickets accordingly using Spicework Ticketing System and consult Knowledge Base before escalating complex tickets

Onsite Technician - Reseaux & Tel System

(2016-01 - 2019-09)

Install, repair, and troubleshoot computers, network devices, and servers hardware
Perform direct diagnostics and physical component swap-outs for server configurations, enterprise network switches, and critical backup power supplies
Creates and follow up on open tickets using the company’s ticketing system and update customers accordingly
Provides end-user support for network connectivity, printers and conference room issues