Yatoria Turnage

Compassionate and dependable healthcare and public-safety professional with direct patient-care experience and hands-on crisis-response experience as a Police Radio Dispatcher. Trained to communicate with 911 callers experiencing crisis while remaining calm, professional, and focused in high-pressure situations. Skilled in patient observation, safety, emotional support, documentation, vital-sign monitoring, confidentiality, teamwork, and responding appropriately to urgent situations.

Dedicated to contributing to a safe, professional, healing, and restorative environment.

Patient Care Assistant at Four Seasons Home Care (2022-02 – Present)

• Provide compassionate, hands-on support with bathing, grooming, dressing, toileting, eating, hydration, mobility, transfers, repositioning, and other activities of daily living.
• Maintain accurate documentation of daily care, patient observations, activities, and client interactions while protecting confidential medical information.
• Monitor and record vital signs, including temperature, blood pressure, and pulse, and promptly report changes in patient condition to nursing staff.
• Provide companionship, reassurance, comfort, and emotional support while maintaining professional boundaries and a respectful patient-centered approach.
• Assist with basic clinical tasks under supervision, including wound care support, bandaging, specimen collection, and medication administration as directed.
• Respond appropriately to urgent situations and perform CPR when certified; maintain a clean, organized, and safe patient environment.
• Restock and organize medical supplies, assist with meal preparation and housekeeping, and help ensure the care environment remains prepared for patients.
• Communicate effectively with patients, families, nurses, and other care team members to support continuity and quality of care.

Store Manager / Bookkeeper at Little Buddy’s (2022-03 – 2025-07)

• Managed daily operations in a fast-paced environment, balancing multiple priorities while maintaining accuracy, professionalism, and customer safety.
• Handled sensitive records, financial documentation, reporting, reconciliation, and payment processing with strong attention to detail and confidentiality.
• Supervised and trained staff, delegated responsibilities, addressed concerns, and maintained a productive team environment.
• Coordinated with vendors and internal staff regarding orders, supplies, schedules, and operational needs.
• Prepared reports, maintained organized records, and followed company policies, procedures, and applicable business requirements.

Police Radio Dispatcher at Memphis Police Department (2018-02 – 2023-01)

• Handled 911 emergency communications with callers experiencing crises, including situations requiring calm, professional, and compassionate communication.
• Completed department-required courses and training focused on crisis response and effectively communicating with individuals in crisis.
• Maintained composure and sound judgment in high-pressure, rapidly changing situations while gathering and documenting critical information.
• Communicated time-sensitive information with law-enforcement personnel and other departments to support appropriate emergency responses.
• Entered and maintained accurate information across law-enforcement systems, including CAD, NCIC, and TIES.
• Monitored and reconciled reports, maintained detailed logs, and ensured timely updates and accurate documentation.
• Handled sensitive and confidential information professionally while maintaining clear communication with callers, officers, and other personnel.

Front Desk Receptionist / Recruiter at Kelly Services, Inc. (2017-10 – 2018-02)

• Processed personnel, payroll, onboarding, and applicant documentation with accuracy and confidentiality.
• Screened and verified applicant information and entered data into internal HR and accounting systems.
• Coordinated with clients and vendors regarding documentation, invoices, contracts, and payments.
• Managed high-volume phone communication and correspondence while providing professional customer service.

Sr. Eligibility Associate at United BioSource Corporation / Express Scripts (2016-11 – 2017-10)

• Processed eligibility and billing information with accuracy and timely completion requirements.
• Performed quality-control reviews and data audits to identify and resolve discrepancies.
• Collaborated across departments to resolve billing adjustments and improve processes.
• Trained and supported new staff on compliance and data-entry procedures.

Front Desk Patient Care Medical Assistant at Mid-South Family Care (2013-04 – 2016-11)

• Maintained patient records and supported front-office and clinical operations in a medical setting.
• Managed appointment scheduling, patient documentation, supply ordering, and billing-support tasks.
• Provided professional patient and family interaction while protecting confidential health information.

Catering | Private Dinners | Food Presentation & Decorating

• Prepare flavorful, thoughtfully presented meals for private dinners, catered gatherings, and special occasions, coordinating preparation and service.
• Create inviting dining and event settings through food presentation, table styling, and decorating tailored to each occasion.
• Rely on strong culinary intuition and seasoning judgment developed through hands-on cooking experience, often measuring by eye while maintaining consistent results.
• Known among family, friends, and guests for cooking with care and receiving enthusiastic feedback about meals.

Substitute Teacher | Grades 3–8

• Supported classroom learning and student supervision across grades 3 through 8, following teacher-provided plans and classroom expectations.
• Helped maintain a respectful, organized, and supportive learning environment for students.

Licensed Hairstylist | Hair Styling Experience Since Age 9

• Licensed hairstylist with longstanding hands-on hair styling experience beginning at age 9.
• Provide personalized styling services with attention to client preferences, presentation, and a positive client experience.

Retail Experience at Beauty Supply Store

• Assisted customers in a beauty retail setting and supported day-to-day store needs.
• Helped customers navigate beauty products and maintained an organized, welcoming shopping environment.

Medication Technician (Med Tech) — Hospital Experience at Hospital setting (2013-04 – 2016-11)

• Checked and documented patient vital signs, observing and reporting changes in condition to appropriate clinical staff.
• Provided comfort, reassurance, and compassionate support to patients while helping maintain a safe, respectful care environment.
• Supported patient-care needs consistent with CNA-level responsibilities, including assistance with activities of daily living and patient observation, within assigned duties and facility policy.

High School Diploma / Upper Secondary Education