Yelena Gallan

Dynamic business leader with a strong work ethic and proven expertise in operations oversight. Successfully implemented process improvements that enhanced workflow efficiency and increased profitability. Skilled in financial management and adept at fostering team collaboration to drive customer satisfaction and loyalty.

Owner/Operator at Pocono Mountain Leisure Services LLC (2023-01 – Present)

Owner and operator of leisure services business with full responsibility for operations, strategy, and profitability.

• Managed daily operations to ensure seamless service delivery and customer satisfaction.
• Developed and implemented marketing strategies to increase brand visibility and client engagement.
• Oversaw financial management, including budgeting, invoicing, and expense tracking for profitability.
• Trained and mentored staff, fostering a collaborative environment to improve team performance.

General Manager at Double Trouble Autoworks (2017-01 – 2023-01)

General Manager overseeing all daily operations, staff management, financial oversight, and customer service for automotive business.

• Directed daily operations, ensuring compliance with safety and quality standards.
• Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
• Managed budget allocations, optimizing resource utilization across departments.
• Resolved customer complaints effectively, enhancing satisfaction and loyalty through improved service delivery.
• Developed and implemented strategies to increase sales and profitability.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.

Associate of Science – Kingsborough Community College