Yeseny Davila

Quality Supervisor at R&E Automated - South Carolina Site (2023-01 to 2025-09)

Quality Supervisor overseeing ECOAT line, assembly processes, and Hem Sealing area

• Create best practices to improve efficiency and reduce defects in ECOAT line, assembly processes and Hem Sealing area
• Provide day-to-day technical support in production lines to ensure product manufacturability
• Capture and sustain weld reports and travelers data
• Communicate and share quality issue to production members. Report repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
• Coordinate and lead small projects related to increase the efficiency in final product
• Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
• Inspect quality of products, taking note of functionality, appearance and other specifications
• Track performance and generated reports detailing quality of product and defect rates
• Follow up to KPI boards and quality alerts
• Complete internal audit (process and product)
• Collaborate with the Managers and team in the external audits, trainings and new customers or products
• Work in decrease the scrap cost and make changes on the operational systems for improve the quality in the products
• Work with the engineer team for improvements

Quality Inspector (Lead) at R&E Automated - South Carolina Site (2022-03 – 2023-01)

Quality Inspector (Lead) responsible for quality assurance and process improvements

• Create best practices to improve efficiency and reduce defects in ECOAT line, assembly processes and Hem Sealing area
• Provide day-to-day technical support in production lines to ensure product manufacturability
• Capture and sustain weld reports and travelers data
• Communicate and share quality issue to production members. Report repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
• Coordinate and lead small projects related to increase the efficiency in final product
• Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
• Inspect quality of products, taking note of functionality, appearance and other specifications
• Track performance and generated reports detailing quality of product and defect rates
• Follow up to KPI boards and quality alerts
• Complete internal audit (process and product)
• Collaborate with the Managers and team in the external audits, trainings and new customers or products
• Work in decrease the scrap cost and make changes on the operational systems for improve the quality in the products
• Work with the engineer team for improvements

Sewing Machine Operator at Meyco-Moore, SC (2018-08 – 2021-12)

Sewing Machine Operator responsible for pool covers and tents production

• Sewing pools cover and tents following the blue prints
• Sealing tents and cutting the material following the blue prints patterns and orders
• Train new hires in working stations
• Track and eject production schedule according demand plan

Customer Service Representative/Team Lead at Blue Cross Blue Shield PR (2008-03 – 2018-04)

Customer Service Representative and Team Lead providing customer support and process improvements

• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provide primary customer support to internal and external customers. Evaluated account and service histories to identify trends, using data to mitigate future issues
• Review and deal with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Recommend products to customers, thoroughly explaining details
• Answer constant flow of customer calls with minimal wait times. Collect customer feedback and make process changes to exceed customer satisfaction goals
• Answer customer telephone calls promptly to avoid on-hold wait times

Bachelor of Science in Business Administration – UMET (2002 – 2008)

Business Assistant in Business – Margarita Janer Palacios (1999 – 2002)