Quality Supervisor at R&E Automated - South Carolina Site (2023-01 to 2025-09)
Quality Supervisor overseeing ECOAT line, assembly processes, and Hem Sealing area
- Create best practices to improve efficiency and reduce defects in ECOAT line, assembly processes and Hem Sealing area
- Provide day-to-day technical support in production lines to ensure product manufacturability
- Capture and sustain weld reports and travelers data
- Communicate and share quality issue to production members. Report repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Coordinate and lead small projects related to increase the efficiency in final product
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
- Inspect quality of products, taking note of functionality, appearance and other specifications
- Track performance and generated reports detailing quality of product and defect rates
- Follow up to KPI boards and quality alerts
- Complete internal audit (process and product)
- Collaborate with the Managers and team in the external audits, trainings and new customers or products
- Work in decrease the scrap cost and make changes on the operational systems for improve the quality in the products
- Work with the engineer team for improvements
Quality Inspector (Lead) at R&E Automated - South Carolina Site (2022-03 – 2023-01)
Quality Inspector (Lead) responsible for quality assurance and process improvements
- Create best practices to improve efficiency and reduce defects in ECOAT line, assembly processes and Hem Sealing area
- Provide day-to-day technical support in production lines to ensure product manufacturability
- Capture and sustain weld reports and travelers data
- Communicate and share quality issue to production members. Report repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Coordinate and lead small projects related to increase the efficiency in final product
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
- Inspect quality of products, taking note of functionality, appearance and other specifications
- Track performance and generated reports detailing quality of product and defect rates
- Follow up to KPI boards and quality alerts
- Complete internal audit (process and product)
- Collaborate with the Managers and team in the external audits, trainings and new customers or products
- Work in decrease the scrap cost and make changes on the operational systems for improve the quality in the products
- Work with the engineer team for improvements
Sewing Machine Operator at Meyco-Moore, SC (2018-08 – 2021-12)
Sewing Machine Operator responsible for pool covers and tents production
- Sewing pools cover and tents following the blue prints
- Sealing tents and cutting the material following the blue prints patterns and orders
- Train new hires in working stations
- Track and eject production schedule according demand plan
Customer Service Representative/Team Lead at Blue Cross Blue Shield PR (2008-03 – 2018-04)
Customer Service Representative and Team Lead providing customer support and process improvements
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provide primary customer support to internal and external customers. Evaluated account and service histories to identify trends, using data to mitigate future issues
- Review and deal with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Recommend products to customers, thoroughly explaining details
- Answer constant flow of customer calls with minimal wait times. Collect customer feedback and make process changes to exceed customer satisfaction goals
- Answer customer telephone calls promptly to avoid on-hold wait times
