Ylecia Gaines

Friendly and dependable retail associate with hands-on experience in customer service, cashier operations, inventory processing, and maintaining organized sales environments. Skilled in multitasking, problem-solving, and providing attentive service to ensure positive customer experiences. Eager to bring strong communication skills, attention to detail, and a willingness to learn to the work environment.

Cashier / Sales Floor Associate - Marshalls - Livonia

(2024-03)

• Provide excellent customer service by assisting customers with purchases, returns, price checks, and general inquiries
• Operate cash register efficiently, handling cash, and card transactions
• Answer store phone calls and assist customers with product and store information
• Maintain clean, organized, and visually appealing sales floor through recovery and merchandising
• Process incoming truck shipments and stock merchandise efficiently in back room and sales floor
• Work collaboratively with team members to complete daily tasks and support store operations
• Resolve customer concerns calmly and professionally
• Demonstrate reliability by arriving on time and maintaining strong attendance

BA - Cognitive Science - University of Michigan, Ann Arbor (2021-08 - 2025-12)