Ylia Fernandez

To work in a professional competent environment that encourages innovation and uses my skills.  

Worked with Customer Services for more than 5 years. I would bring a service-focused and hard-working attitude to this role.

Some of my daily responsibilities included:

• Hardworking, responsible, respectful. Ability to work under pressure and in a teamwork environment, goal oriented.
• Consistent focus on the importance of performing on a professional level, respect for hierarchy, strong ability to expeditiously learn efficient working techniques for the performance of assigned duties. 
• Excellent written and verbal communications skills providing for effective communications with residents, prospect, employees, peers, vendors, owners, etc.

It is with great excitement that I forward my application for this. I will bring a passion for problem solving and an expertise for innovation through teamwork.

I appreciate your taking the time to review my credentials and experience.

Sincerely,

Ylia Fernandez

Keller Williams - Atlanta, GA

January 2022 to Present

Realtor: License Sales associate of Georgia State Real Estate. License Sales associate of Florida Real Estate.

• Working with sellers and buyers as a consultative salesperson.
• Negotiating contracts.
• Prospect for new clients daily – via phone and in person.
• Effective lead follow-up.
• Involved with networking and community events.
• A desire to leverage systems at a high level.
• Work in partnership with the team.

First Communities Management December 2018 to January 2022

Leasing Consultant

• Perform all Tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquires, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit. 
• Visually inspect entire property (office, models, compactor, vacant, and amenity areas) daily for cleanliness. Inspect and touch up model units. 
• Performs all aspects of leasing sales, including processing tenants’ applications, preparing leasing agreements and closing deals.
• Process rental application, obtain required documents, schedule move ins and prepare all lease file documents.
• Maintain lease files per policy and procedure.
• Accurately record traffic from all sources daily. 
• Convert minimum of 30% total traffic to leases.
• Follow up with prospective residents including a phone call withing 24 hours and minimum of two additional follow up contacts.
• Assist with planning and implementation of community marketing plan to generate traffic.
• Outreach marketing visits on a weekly basis. Maintain Leads and contacts. 
• Track data regarding future resident traffic.
• Process maintenance request.
• Resolve complaints and develop solutions for retaining residents.
• Perform final walk through of make ready units prior to move in.
• Design sales promotions and marketing material. Advertising on Craigslist for prospective new tenants. 
• Conveyed all aspects of leasing in conformity with company policies and procedures including various acts such as Fair Housing Act, American with disabilities and other laws concerning to properties.
• Prepare the market survey every month.

Huntington Station Apartments November 2017 - 2018

Leasing Agent

• Assist to the Property Manager.
• Coordinating activities with maintenances staff in the property.
• Check daily calls on the telephone answering machine.
• Taking phone calls, registered work orders in the system and followed-up with residents.
• Greeting prospective residents.
• Prepare make-ready units for new tenants by calling on maintenance and outside vendors to prepare the units. 
• Showing various apartments that area available for rent. 
• Perform guest card follow-ups.
• Process applications for new tenants, including credit checks, and preparing leasing agreements. 
• Make new contracts for the apartments and rental renewals contracts.
• Advertising on Craigslist for prospective new tenants. 
• Prepare the market survey every month.
• Place the documents in their files.
• Make plan of marketing and design sales promotions.
• Resolved resident complaints and maintained accurate records of action taken.

Stone key Group Junio 2017- 2018

Assistant Property Manager

• Planning aspects of leasing the units on the property
• Greeting prospective residents.
• Perform guest card follow-ups.
• Prepare make-ready units for new tenants by calling on maintenance and outside vendors to prepare the units. 
• Process applications for new tenants, including credit checks, and preparing leasing agreements. 
• Perform final walk through of make ready units prior to move in.
• Assist to the Property Manager.
• Track data regarding future resident traffic.
• Make applications received/verifications/sent for Approval.
• Rent collections and the day – to day operations of the property.
• Responsibilities preparing and filling leases.
• Collecting rent and retaining current tenants through renewal efforts.
• Posting Ads to Craigslist.

Make plan of marketing and design sales promotions

Central University of Venezuela 

Project Management Research Master’s Degree, 2012.

Alejandro de Humboldt University, Caracas

Bachelor’s Degree in business administration in Tourism, 2010.