Yn Scarxx

Accomplished professional with expertise in customer engagement and leadership to drive team performance and client satisfaction. Skilled in applying empathy to foster strong relationships and enhance communication effectiveness. Committed to leveraging interpersonal strengths to contribute to organizational growth and positive customer experiences.

Manager at McDonald's (2021-02 – 2024-09)

• In charge of the store with reaching our day goals
• in charge of make the schedules
• Made sure we worked as team and smooth
• Always made sure the customer was satisfied
• Coordinated cross-departmental initiatives to streamline workflows, resulting in enhanced process predictability and improved team efficiency.
• Coordinated inventory deliveries and storage protocols to improve stock accuracy and reduce waste, ensuring consistent product availability during peak hours

Customer service at Walmart (2024-09 – Present)

• Handled escalated customer inquiries promptly, fostering positive interactions that increased customer retention and strengthened brand loyalty.
• Verified customer purchase details to prevent errors and ensured accurate transaction records, contributing to improved inventory accuracy and customer trust.
• Assisted customers with product location and availability inquiries, accelerating shopping efficiency and enhancing overall store responsiveness.
• Handled customer returns and exchanges efficiently, reducing wait times and improving customer satisfaction with the resolution process.

(2018-08 – 2022-06)