Yobanka Castaneda

Detail-oriented and service-driven administrative professional with strong clerical, records management, and customer service experience. Proven ability to support fast-paced operations, manage confidential information, and deliver exceptional patient-focused service. Recognized for professionalism, accuracy, accountability, and strong interpersonal communication.

Customer Service & Administrative Specialist at All-N-One Pest Eliminators (2022-01 – 2023-12)

Managed high-volume inbound calls, scheduling appointments and handling customer inquiries

• Managed high-volume inbound calls, scheduling appointments and handling customer inquiries
• Maintained confidential client records and service documentation
• Processed invoices, payments, and billing adjustments
• Performed data entry, filing, and daily office operations
• Delivered exceptional customer service while resolving issues efficiently

Accounts Receivable / Payroll Support Specialist at Empire Roof Inc. (2021-01 – 2022-12)

Processed accounts receivable, billing, and payment posting

• Processed accounts receivable, billing, and payment posting
• Assisted with payroll processing and employee records
• Maintained accurate financial and personnel documentation
• Handled confidential financial and employee information
• Provided administrative support to accounting and operations teams

Server / Shift Lead at New Mecca Café (2013-01 – 2019-12)

Delivered exceptional customer service in a fast-paced environment

• Delivered exceptional customer service in a fast-paced environment
• Managed POS, cash handling, and daily reconciliation
• Trained new staff and supported shift operations
• Maintained compliance with health and safety standards

H.S. Diploma – Pittsburg Senior High School (2012-06)

Business Administration – Los Medanos Community College