Timothy Chartrand

Dependable and customer-focused professional with diverse experience across delivery services, retail, food service, and member support. Proven ability to manage high-volume environments, provide excellent customer service, and adapt quickly to changing priorities.

Independent contractor at Uber/Shypt/Doordash (2024-03 – 2026-01)

• Provided timely and accurate delivery of food, groceries, and retail items
• Managed multiple orders simultaneously, optimizing routes to ensure on-time deliveries
• Communicated effectively with customers regarding order status and delivery updates
• Handled secure payment processes and verified order accuracy before delivery
• Adapted quickly to changing schedules, peak demand periods, and varying customer needs
• Ensured safe driving practices and compliance with all traffic and company guidelines
• Utilized mobile apps and GPS systems efficiently to track, update, and complete deliveries

Cashier at Chevron (2025-03 – 2025-08)

• Processed customer transactions accurately and efficiently, including cash and credit payments
• Delivered friendly and professional customer service in a fast-paced retail environment
• Maintained a clean, organized store, including shelves, displays, and checkout area
• Monitored fuel pump activity and assisted customers with fuel purchases as needed
• Handled customer inquiries and complaints with professionalism and problem-solving skills
• Followed safety and security procedures, including loss prevention and incident reporting
• Assisted with inventory management, restocking, and receiving deliveries

Member Services Specialist at AAA Insurance (2024-11 – 2025-07)

• Assisted members with inquiries, policy information, billing questions, and service requests
• Processed payments, account updates, membership renewals, and policy changes
• Educated members on insurance products, roadside assistance services, and membership benefits
• Handled high-volume inbound calls while maintaining strong attention to detail
• Maintained accurate customer records and documentation in company systems
• Collaborated with team members to resolve complex customer issues and service requests
• Demonstrated strong problem-solving and multitasking abilities in a fast-paced environment

Customer Service Representative at British Swim School of Bay Area (2024-03 – 2024-10)

• Assisted customers with class registration, scheduling, account updates, and program inquiries
• Provided friendly and professional customer service to parents, students, and prospective clients
• Responded to phone calls, emails, and in-person inquiries in a timely and courteous manner
• Processed payments, maintained accurate customer records, and managed scheduling systems
• Coordinated class information and communicated program updates, policies, and promotions
• Supported daily front desk operations in a fast-paced and family-oriented environment
• Collaborated with instructors and management to ensure smooth day-to-day operations

Baker at Crumbl Cookie (2023-01 – 2024-02)

• Prepared and baked cookies according to company recipes, quality standards, and food safety guidelines
• Measured, mixed, and portioned ingredients accurately to ensure product consistency and quality
• Decorated and packaged cookies while maintaining presentation standards and attention to detail
• Operated kitchen equipment safely and efficiently in a fast-paced production environment
• Maintained cleanliness and sanitation of workstations, kitchen areas, and baking equipment
• Assisted with inventory management, ingredient preparation, and restocking supplies as needed
• Provided friendly customer service when assisting with orders, pickups, and inquiries

Cashier at Vallejo Five Star Burger (2022-07 – 2023-01)

• Processed customer orders and payments accurately using cash registers
• Delivered friendly and efficient customer service in a fast-paced restaurant environment
• Maintained cleanliness and organization of the front counter, dining area, and beverage stations
• Prepared and packaged food orders accurately for dine-in, takeout, and delivery customers
• Balanced cash drawer and completed end-of-shift cash reconciliation procedures
• Collaborated with kitchen staff and team members to ensure timely and accurate order fulfillment
• Restocked supplies, condiments, and packaging materials to support daily operations

High School diploma – Vallejo High School (2018-08 – 2022-06)