Yolanda Canty

Customer Service Advocate I of Healthcare Services: Triaging to SCB, FEP, NAL, SHP, Appeals, Focus Review, Blue Choice, Blue Exchange, assigning cases to nurses to review, creating WIPS, CSA approval of episode of care (47 diagnosis and procedures), pending faxes to the appropriate lines of business, fax providers with authorizations, approval days, discharging patients, receiving faxes from providers, providing descriptive notes for documentation, training new employees on triaging, average 1100-1300 faxes weekly, reply to providers for missing the six key elements for processing orders, completed the BlueSteps service training, and six months in a medical call center

Pharmacy Tech, Benefit Files Analyst II, Business Test Analyst, Customer Service Advocate 1 & 3 - Kelly Services/ BlueCross Blue Shield of South Carolina

(2015-06 - 2026-07)

Customer Service Advocate I of Healthcare Services: Triaging to SCB, FEP, NAL, SHP, Appeals, Focus Review, Blue Choice, Blue Exchange, assigning cases to nurses to review, creating WIPS, CSA approval of episode of care (47 diagnosis and procedures), pending faxes to the appropriate lines of business, fax providers with authorizations, approval days, discharging patients, receiving faxes from providers, providing descriptive notes for documentation, training new employees on triaging, average 1100-1300 faxes weekly, reply to providers for missing the six key elements for processing orders, completed the BlueSteps service training, and six months in a medical call center

Clerical - South Carolina Department of Social Services

(2015-03 - 2015-06)

Clerical duties through the work experience program

• Set appointments for the SNAP and Employment Training orientation class
• Receiving outbound calls
• Taking messages for case workers
• Inbound calling
• Scanning documents to appropriate caseworker's email
• Making orientation packets for each individual caseworker
• Upholding confidentiality

Sales associate - Cato Fashions

(2012-05 - 2014-09)

• Greeting customers
• Suggestive selling
• Visual design
• Shrinkage
• Inventory
• Receiving
• Fashion consultant
• Cashier
• Layaway
• Credit/ debit transactions
• Refunds
• Clearance
• Markdowns

Instructor - Mejias Medical Training Center

(2011-03 - 2011-10)

Instructing potential pharmacy techs for the work force

• All administrative tasks
• Collecting payments
• Registration
• Payroll
• Filing confidential documents
• Scheduling appointments

Certified Pharmacy Tech - Walgreens

(2007-10 - 2011-03)

• Inputting data
• Processing prescriptions/ orders for final variation by pharmacist
• Running various reports relevant to retail pharmacy
• Delivering the prepaid medications to correct patient
• Collecting payments
• Comply with controlled substances laws and regulations
• Resolving third party issues
• Communicating with medical professionals
• Great customer service

Certified Pharmacy Tech - Tuomey Healthcare Systems

(2001-02 - 2007-10)

• Delivered medications to floors
• Train on Pyxis, Accudose, Robot RX
• Served on a committee to improve proper use of Accudose (automatic dispensing equipment)
• Comply with substance laws and regulation

Assistant Manager - Oaks on Main

(2004-04 - 2005-02)

• Set appointments for in-store salon/ manicure sessions
• Unload and display new fashion shipments
• Fashion consultant
• Suggestive selling
• Managing layaways

Independent Beauty Advisor - Mary Kay

(2002-02 - 2004-10)

Maintaining my own business

• Customer service
• Facials
• Ordering inventory
• Beauty advisor

Assistant Manager - It's Fashion!

(1999-05 - 2000-12)

• Visual design
• Communicating with corporate on store statistics
• Shipments
• Managed ten sales associates
• Markdowns and clearance

Major - Human Services - University of South Carolina Sumter (2015-01)

Major - Nursing - Central Carolina Technical College (2012-01 - 2014-12)

Diploma - Pharmacy Technology - Valdosta Technical College (1999 - 1999)

Diploma - Sumter High School (1998 - 1998)