Yolanda Henderson
Administrative Coordinator
Talent
JacksonMember since July 15, 2026
Customer Service and Interpersonal SkillsConflict ResolutionData AnalysisExceptional Written and Oral Communication SkillsPlanningSchedulingMeeting DeadlinesTime ManagementFilingCoordinating Resources
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Customer Service and Interpersonal SkillsConflict ResolutionData AnalysisExceptional Written and Oral Communication SkillsPlanning
About
To utilize my administrative expertise and leadership skills to streamline processes, support executive teams, and contribute to organizational success.
Experience
Administrative Coordinator at Jackson State University (2022-04 – Present)
- Resolve customer inquiries through various communication channels, ensuring timely and efficient solutions.
- Process and log incoming calls into the CRM system, maintaining accurate records and facilitating follow-up actions.
- Forward and escalate inquiries to relevant departments, ensuring appropriate handling and resolution.
- Update customer information and maintain confidentiality, supporting data integrity and privacy compliance.
Secretary at Terry High School (2021-05 – 2022-04)
- Provided comprehensive administrative support, including answering phone calls, scheduling meetings, and assisting visitors to ensure the efficient operation of the office.
- Maintained equipment and supply inventories, performed preventive maintenance, and facilitated repairs to support uninterrupted office functions.
Education
Master of Science in Early Childhood Education – Jackson State University
Bachelor of Science in Criminal Justice – Jackson State University
Skills
Administrative Coordinator
