Yolanda Stclair

Results-driven Client Relations & Customer Support Specialist with 15 years of expertise in phone, email, and in-person support. Skilled at improving customer satisfaction, streamlining processes, and building long-term client trust.

• Delivered exceptional customer service and technical support across phone, email, live chat, and in-person channels, resolving an average of [X]% of inquiries on first contact.
• Built and maintained strong client relationships, contributing to a 100% increase in customer satisfaction and loyalty.

GED/ Baltimore city community college