Your Name

Detail-oriented administrative professional with 30+ years of experience in office coordination, project management, client relations, and operations support. Known for reliability, confidentiality, and consistent follow-through in fast-paced environments. Proven ability to create systems that improve team efficiency, manage multiple priorities independently, and deliver results with minimal oversight.

Experienced with remote and self-directed work; seeking a full-time remote administrative or coordinator role.

Driver - Enterprise Mobility

(2026-03)

Independent Contractor – Sales, Marketing & Customer Service - JLD Petsitting (Self-Employed)

(2024-11 - 2025-07)

Managed all aspects of a self-run pet care business including client acquisition, scheduling, billing, and communications.

Independent Contractor – Sales, Marketing & Customer Service - JLD Petsitting (Self-Employed)

(2018-04 - 2020-03)

Managed all aspects of a self-run pet care business including client acquisition, scheduling, billing, and communications.

Client Consultant & Trainer – Dental & Real Estate - Yodle / Web.com - Scottsdale, AZ

(2016-03 - 2018-04)

• Onboarded and trained new dental and real estate clients on SaaS platform; conducted ongoing Q&A and best practices sessions.
• Developed proficiency in 15 dental/orthodontic practice management systems and their platform integrations for client troubleshooting.
• Selected to pilot real estate beta program 3 months before team-wide rollout; educated clients on SEO and SEM fundamentals.

Customer Success Consultant – Canadian & US Small Business - Yodle - Scottsdale, AZ

(2015-01 - 2016-03)

• Onboarded new clients and managed complete account setup; rotated across three different functional roles as business needs required.
• Created, maintained, and updated the team's "GoTo" resource document — a key efficiency tool adopted across the group.
• Assisted new team members with on-floor training and content, layout, and photo edits to client websites.

SEM/SEO Dedicated Consultant – Account Management & Performance Analysis - Yodle - Scottsdale, AZ

(2013-05 - 2014-12)

• Managed a client portfolio of 190 small business accounts representing $146,000 in monthly revenue.
• Developed SEM advertising strategies by business segment; collaborated with internal teams to resolve performance issues.
• Onboarded new clients and mentored new consultants; piloted a 3-month "Platinum Service" model with dedicated inbound/outbound support.

Marketing & Sales Support | Account Service | Creative Project Management - Foerstel Design - Boise, ID

(2004-01 - 2012-03)

• Managed internal and external client projects including creative briefs, budgets, timelines, deliverables, and vendor coordination.
• Developed standard proposal language and pricing structures across service lines (design, production, branding); composed client proposals and estimates.
• Conducted pre-proposal competitive research on clients, industry trends, and market positioning.
• Coordinated planning and exhibiting at National Organic and Natural Food Trade Shows.
• Developed new hire training materials by role; trained staff on responsibilities, procedures, and project management software.
• Led introduction, training, and ongoing support for new project/timekeeping software; updated materials as features evolved.
• Oversaw facility management, security, purchasing, and cost-efficiency measures; managed customer service retention programs.
• Managed A/P, A/R, payroll, invoicing, and purchase orders in QuickBooks; performed quarterly and year-end reconciliations.
• Supervised and trained accounting and office assistants; refined policies and procedures manual; managed annual employee benefits review.

Business Co-Owner - Temel West Communication Arts - Boise, ID

(1990-09 - 2001-05)

• Co-founded and managed full agency operations including financial procedures, client project oversight, A/P, A/R, payroll, and annual budgets.
• Developed internal marketing promotions; oversaw layout and production work.

Bachelor of Science - Utah State University