Operations Assistant Manager - World Market
(2026-03)
- Support daily business operations by coordinating workflows, documentation, scheduling, and team priorities
- Assist with employee onboarding, new hire orientation, and employment documentation processes
- Complete I-9 verification and maintain accurate employee records
- Manage timekeeping, attendance tracking, and UKG workforce management entries
- Coordinate interviews, communicate with candidates, and support early-stage hiring activities
- Train and coach employees on procedures, customer service standards, and operational expectations
- Prepare reports, monitor performance metrics, and support process improvements
- Resolve customer concerns professionally while maintaining a positive service experience
Acting Merchandise Manager / Project Coordinator - World Market
(2026-03)
- Coordinate projects, timelines, and daily operational priorities
- Organize inventory processes, workflow execution, and team assignments
- Collaborate with multiple departments to ensure tasks are completed efficiently
- Support team training, communication, and performance improvement initiatives
Assistant Store Manager - Ashley Home Furniture
(2025-03 - 2026-03)
- Supported daily operations, employee coordination, and administrative processes
- Assisted leadership with scheduling, documentation, reporting, and customer service operations
- Maintained accurate records and supported payroll/timekeeping procedures
- Trained employees and provided coaching to improve performance and service quality
- Handled customer escalations and developed solutions to improve customer satisfaction
- Monitored operational goals and supported team productivity
Office Manager - Ashley Home Furniture
(2024-12 - 2025-03)
- Managed administrative tasks including documentation, records, and internal communication
- Supported HR-related procedures, employee paperwork, and compliance processes
- Coordinated information between leadership, employees, and other locations
- Maintained organized files and assisted with daily office operations
Sales Associate - Ashley Home Furniture
(2024-06 - 2024-12)
- Assisted customers through the full sales process, including product selection, financing options, and purchase completion for home furniture solutions
- Built strong customer relationships by identifying needs and recommending appropriate products based on style, space, and budget
- Consistently contributed to meeting and exceeding individual and store sales goals through effective upselling and cross-selling techniques
- Provided detailed product knowledge on materials, warranties, delivery timelines, and care instructions to support informed purchasing decisions
- Managed POS transactions, financing applications, and order processing with accuracy and attention to detail
- Coordinated with warehouse and delivery teams to ensure smooth order fulfillment and customer satisfaction
- Handled customer inquiries, concerns, and post-sale follow-ups to ensure a positive overall experience
- Maintained showroom presentation by organizing displays, updating pricing, and ensuring a clean, welcoming environment
English/French Tutor - Royal Private School
(2022-07 - 2024-05)
- Taught English and French language skills to kindergarten and middle school students
- Created lesson plans, organized learning materials, and managed classroom activities
- Adapted communication styles to meet different student needs
- Developed strong training, communication, and organizational skills
- Collaborated with school administrators, including district staff and deans, to align instruction with student needs and improve academic outcomes
- Maintained open communication with educational leadership to support student progress, behavioral goals, and classroom effectiveness
- Acted as a liaison between educators and administration to support student performance, engagement, and overall academic success
Sales Associate - Zara
(2019-07 - 2020-05)
- Delivered high-level customer service by assisting shoppers with styling, product selection, and sizing to enhance overall shopping experience
- Maintained strong product knowledge to support customer inquiries and drive informed purchasing decisions
- Processed sales transactions accurately and efficiently using point-of-sale (POS) systems
- Supported store operations including restocking merchandise, organizing floor displays, and ensuring visual standards were met
- Collaborated with team members to meet daily sales targets and maintain smooth store workflow during peak hours
- Handled customer concerns professionally, providing quick resolutions to ensure satisfaction and retention
- Assisted with inventory management tasks including stock replenishment, labeling, and backroom organization
- Contributed to maintaining a clean, organized, and visually appealing store environment in line with brand standards
