Yves Anana

15+ Years Healthcare & IT Leadership Experience

Medical Assistant at National Spine and Pain Centers (NSPC) (2021-07 – Present)

• Proposed live Power BI performance tracking dashboard to monitor medical assistant metrics across multiple sites in real-time, enabling proactive issue correction and MIPS program compliance
• Assist physicians with intrathecal pump refills (Medtronic/Flowonix systems), spinal cord stimulator trials, and Flowonix pump trials, supporting 10-15 weekly interventional pain procedures
• Operate and position fluoroscopy equipment during ESI, RFA, and implant procedures, ensuring optimal imaging while maintaining radiation safety protocols
• Assisted in EHR platform transition from eClinicalWorks to Modernizing Medicine, supporting data migration, staff training, and workflow adaptation with 98% documentation accuracy
• Conduct patient intake for 25-30 daily visits, collecting vitals, documenting medical histories, and preparing patients for procedures
• Resolve patient issues including medication prior authorizations, insurance coordination, and prescription refill requests, improving treatment continuity
• Document procedural notes, patient assessments, and follow-up care plans in Modernizing Medicine with 99% accuracy, maintaining compliance standards

Medical Assistant / Clinical Operations Support at Doctors Pain Management Associates (2019-01 – 2021-06)

• Proposed and deployed barcode-based inventory management system using mobile scanning app to track medication dispensing for workers comp patients and monitor procedure supply levels
• Programmed intrathecal pain delivery systems (Medtronic/Flowonix) for 3-5 weekly patients, adjusting medication rates based on clinical assessments
• Operated fluoroscopy equipment during ESI, RFA, and implant procedures while maintaining radiation safety protocols and reducing exposure risk by 30%
• Optimized patient scheduling workflows for 10-15 weekly procedures, implementing priority-based systems that improved clinic efficiency by 20%
• Managed clinical documentation and patient records in eClinicalWorks EHR with 98% accuracy across all procedural and follow-up documentation

Practice Operations Manager at SNF Pro Physicians (2017-01 – 2018-12)

• Designed data-driven workflow optimization that increased daily patient capacity by 25% while maintaining quality metrics
• Reviewed Medicare billing codes and coordinated clinical documentation review, achieving 100% regulatory compliance during audits
• Developed comprehensive onboarding program reducing staff training time from 4 weeks to 2 weeks with 30% improvement in competency scores
• Implemented inventory control systems with analytics tracking, reducing operational waste by 22% and improving asset utilization by 35%
• Created interprofessional communication protocols that decreased documentation errors by 40%

Project Management Lead - IT Infrastructure at Equitable Computer Services (2013-05 – 2016-12)

• Led 8-month PCI DSS compliance project implementing security controls across 15 servers and 3 data centers, achieving QSA audit certification
• Built executive dashboard framework in Advanced Excel for stakeholder reporting on project KPIs, accelerating decision-making and approvals by 35%
• Delivered $180K annual cost savings through Agile project management, SolarWinds monitoring, and Qualys security implementations
• Spearheaded ISO 9001 certification initiative and OpenStack private cloud infrastructure deployment
• Conducted data-driven risk assessments identifying critical vulnerabilities, reducing security incidents by 30% and achieving 99.7% system uptime

Team Manager at C3/Aegis People Support (2009-03 – 2013-04)

• Managed teams of 10-15 agents for T-Mobile USA and EastWest Bank accounts, overseeing daily operations, coaching supervisors, and driving performance improvement
• Developed KPI/KRA frameworks and performance tracking systems, using data analysis for workforce scheduling and forecasting hiring needs based on volume projections
• Coordinated with clients to report team performance metrics, address operational challenges, and align service delivery with account objectives
• Created quality assurance systems for 30+ agents, improving customer satisfaction by 18% and reducing call resolution time by 25%
• Designed and implemented 5-day training modules that standardized onboarding across Globe Telecoms and Expedia Travel teams

Master of Science in Health Informatics & Analytics – Florida International University (2025-12)

Bachelor of Science in Nursing – Western Leyte College (2009-12)

Coursework in Information Management & Graphic Design – Seton Hill University (2003)