EXPERIENCE
Acorn Health Remote
Director of Authorizations and Eligibility March 2022 – March 2023
- Led authorizations, claims mapping, and benefit eligibility functions for a network of over 60 clinics, ensuring accurate and timely processing to support organizational growth and compliance across multiple states
- Supported due diligence for acquisitions and facilitated the integration of operational processes, ensuring seamless transitions
- Designed and implemented external dashboards to enhance visibility and management of authorizations, benefit eligibility, and interdepartmental communication
- Developed and delivered company-wide training programs for clinicians on updated protocols, ensuring compliance with payer and governmental regulations for authorizations and eligibility
- Managed a team of 12 direct reports and implemented a departmental restructuring to create three focused teams, resulting in improved workflow and productivity
Breakthrough Behavior Maitland, FL Vice President of Revenue Cycle, Director of Operations, RBT September 2016 – May 2021
- Oversaw major transitions for the organization including implementation of Central Reach, centralized patient intake, credentialing, and creating an in-house billing department
- Moved outstanding AR from average 74 days outstanding to 48 days by processing 86% of AR in less than 60 days within 5 months of establishing internal management
- Identified and managed revenue cycle key performance indicators and weekly meetings for team of 13 employees, overseeing 2 direct reports
- Oversaw monthly billed revenue of up to $1.25 million across 3 specialties, 3 states, and 7 locations with providers for over 300 patients
- Managed practice management and billing system within Central Reach; maintained vendor partnerships related to enterprise software and services
Responsible for site visits to assist regional administrators with patient and employee onboarding
