Yvonne Blackwell

Compassionate healthcare professional with extensive experience in patient access, patient registration, medical records management, counseling support, and healthcare coordination. Skilled in greeting patients, scheduling appointments, insurance verification, and maintaining electronic health records in fast-paced medical and behavioral health environments. Strong knowledge of medical terminology, medical insurance processes, patient intake procedures, and HIPAA-compliant documentation.

Recognized for excellent customer service skills, friendly patient interaction, strong keyboarding abilities, and effective problem-solving while supporting patients, providers, and interdisciplinary care teams.

Personal Care Connector at AmeriHealth Caritas-Philadelphia (2026-03 – Present)

The Personal Care Connector (PCC) supports the daily operations of the Community HealthChoices Long Term Services and Supports Teams. The PCC conducts outbound (and possibly inbound) calls to introduce case management services to the Participants. The PCC handles non-clinical administrative tasks for the Triage Case Manager (TCM) and Complex Case Managers (CCM).

The PCC may help Participants access community resources, arrange transportation, and will assist Participants with accessing care through the Community Health Choices Program and community resources. Under the direction of LTSS leadership, the Personal Care Connector may provide Participants with educational materials and carry out strategies to increase healthcare adherence and reduce barriers to care.

• Proficient PC skills in a Windows-based environment, including word processing, spreadsheets, and working in database programs
• Working knowledge of Plan Benefits and Services is preferred
• Proven ability to keep accurate and timely records and documentation according to established processes
• Effective oral and written communication skills
• Excellent customer service and interpersonal skills on the phone and in person
• Ability to handle multiple tasks simultaneously
• Reliable transportation required

Intake Counselor at Women Against Abuse-Philadelphia (2025-12 – Present)

Intake & Hotline Counselors act as liaisons, conducting intake for our Safe Havens and providing callers, potential clients, and clients with direct service links to external resources through the DV Hotline, which is necessary for establishing safety when leaving a domestic violence situation.

• Answering the Hotline - Conducting crisis intervention and safety planning with callers
• Ensure a Trauma-Informed client intake and orientation with DV counseling and support
• Assist OSH (Office of Supportive Housing) Intake staff by assessing the needs of the person(s) presenting for service and arrange direct access to the Safe Haven or other safe option
• Providing information related to maintaining safety, discussing available options, counseling services, or referrals, and connecting clients to said services (in the event space is not available)
• Collect and report data
• Maintain the daily census for our Safe Havens - Enter hotline & intake information into database for up-to-date records

Registered Behavior Technician at Early Autistic Service (2025-04 – 2025-05)

• Provided behavioral therapy and counseling support to autistic children while teaching activities of daily living
• Maintained accurate electronic health records and patient documentation using behavioral health documentation standards
• Communicated with caregivers and multidisciplinary teams to coordinate treatment and resolve behavioral challenges
• Utilized strong problem-solving and troubleshooting techniques to support individualized care plans
• Maintained a friendly and supportive patient-centered environment

Benefits Outreach Specialist at Benefits Data Trust (2021-11 – 2025-03)

• Assisted 50+ clients weekly with healthcare access, public benefits applications, and medical insurance enrollment
• Managed high-volume call center activity, handling 80% inbound and 20% outbound calls
• Performed patient registration processes, insurance verification, and eligibility screening for healthcare and government programs
• Entered and maintained detailed client records and documentation in electronic systems
• Utilized strong keyboarding and data entry skills in a fast-paced environment
• Applied problem-solving techniques to resolve client concerns and connect individuals with healthcare providers and community services

Certified Peer Specialist Supervisor / Care Manager at The Consortium (2011-04 – 2021-11)

• Coordinated behavioral health services and provided counseling and recovery support for individuals in treatment programs
• Facilitated Wellness Recovery Action Plans (WRAP) during individual and group sessions
• Assisted clients with appointment scheduling, referrals, and healthcare program enrollment
• Maintained detailed electronic health records, patient documentation, and progress notes using medical terminology
• Advocated for patients while resolving barriers to care through resource coordination and problem-solving
• Supervised and mentored four Certified Peer Specialists while ensuring patient-centered service delivery

Certified Peer Specialist / Mental Health Counselor at Resource for Human Development (2008-09 – 2011-03)

• Managed a caseload of 12 behavioral health clients, coordinating counseling services and recovery planning
• Maintained accurate medical records and electronic documentation
• Assisted clients with patient scheduling, referrals, and program coordination
• Provided friendly patient engagement and counseling support
• Connected clients to recovery resources, including Narcotics Anonymous and Alcoholics Anonymous meetings

Nursing Supervisor at Jenkins Home Health (2003-10 – 2007-02)

• Managed care for 16 elderly patients while coordinating patient scheduling and care planning
• Supervised three Certified Nursing Assistants and ensured quality patient care
• Recorded and monitored vital signs, medical histories, insurance documentation, and medical records
• Maintained electronic medical records and billing documentation
• Assisted with activities of daily living and patient support services
• Addressed patient concerns using troubleshooting and problem-solving skills

Bachelor of Science in Healthcare Administration – Thomas Jefferson University (2026)

Certificate in Certified Medical Assistant & Billing Coder – Lincoln Technical School (2010)

Licensed Practical Nurse (LPN) in Nursing – Fairfax Hospital (2002 – 2008)