Home Health Care Provider - Tempus Unlimited - Stoughton, MA
(2022-01 - 2024-05)
- Help clients stay happy and healthy by providing mental and emotional support
- Maintain clean and well-organized environment for client happiness and safety
- Arrange medications and dispensed prescribed doses at scheduled intervals
- Mop floors, vacuum, wash dishes and perform other household chores to assist clients
- Assist clients with bathing, dressing, and incontinence care
- Care for patients by assisting with personal hygiene tasks and completing basic household chores.
Home Care Provider - Always Here Home Care - Johnstown
(2023-07 - 2024-03)
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
Assistant Store Manager/Customer Service Representative - Bougie Hair Care - Johnstown, PA
(2021-09 - 2022-04)
- Resolved customer complaints and adjusted policies to meet changing needs
- Scanned, priced, and bagged customer groceries quickly to keep lines moving
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Inventoried stock and placed new orders to maintain supplies for expected demand
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Interacted well with customers to build connections and nurture relationships
- Managed purchasing, sales, marketing and customer account operations efficiently
Cook/Crew Member - KFC - Johnstown, PA
(2020-01 - 2020-12)
- Operated ovens, fryers, and mixers safely to prevent kitchen accidents and machinery malfunctions
- Set up and preformed initial prep work for soups, sauces, and salads
- Prepared food for service based on daily specials and chef's needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly
- Managed kitchen budget for supplies and labor hours, consistently meeting targets
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Assisted other team members to achieve goals
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands
Cashier - Goodwill Industries of Houston - Johnstown, PA
(2018-03 - 2019-06)
- Helped customers find specific products, answered questions, and offered product advice
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Processed refund for worn, damaged, and broken merchandise.
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged and displayed merchandise as required
- Responded promptly to requests for assistance, spills and customer inquiries
- Learned duties for various positions and provided backup at key times
- Maintained current knowledge of store promotions and highlighted sales to customers
- Conducted inventory counts by adding each item in stock and documenting in computer system
Telemarketer - Market Link - Johnstown, PA
(2016-11 - 2017-01)
- Received inbound and outbound customer calls
- Assisted customers with lowering their utility bills.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Answered questions about company offerings with knowledgeable responses about products and services
- Completed daily cold calling and outreach to build sales pipeline
- Answered calls, took messages, and transferred calls to correct individuals
- Opened new accounts and documented personal, demographic, and payment information in system
- Developed extensive knowledge of products and services to better assist customers
- Set up appointments with interested customers according to schedule availability
- Documented customer interactions and transactions, maintaining accurate records of all dealings
Operations Counselor - Logan Hall - Newark, NJ
(2012-05 - 2016-12)
- Assisted with drug screening
- Monitored video cameras
- Maintained safety, security, orderliness, and cleanliness throughout the facility
- Conducted body searches.
- Enforced rules and regulations to maintain order among inmates.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Administered drug tests to inmates.
- Conducted security checks of inmates and living areas.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Facilitated group and individual therapy in outpatient setting.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits
- Received and inspected mail, property and funds from visitors on behalf of designated inmates
- Supervised inmates during meals, recreation and other activities
- Provided assistance and guidance to inmates regarding daily activities
- Assisted in intake and release of inmates
- Administered drug tests to inmates
- Pitched products and services to potential customers, securing new deals and sales opportunities
- Explained product prices and packages as well as answered questions and addressed concerns of customers
Administrative Assistant - Gateway Security - Newark, NJ
(2007-11 - 2012-12)
- Scheduled appointments, meetings, and events for management staff
- Answered and routed telephone calls and took messages
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Maintained inventory of office supplies and placed orders
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Performed research to collect and record industry data
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Managed filing system, entered data and completed other clerical tasks
