Program Monitor - Phipps Neighborhoods - New York, NY
(2022-06 - 2023-09)
- Facilitated enrollment for youth participants by collecting and verifying all required documentation
- Entered participant data into digital systems (DYCD database) accurately and efficiently
- Maintained communication with parents, youth, and supervisors to support program success
- Performed administrative tasks including timesheet collection, workshop coordination, and orientation facilitation
- Conducted site assessments and managed participant evaluations, ensuring quality service delivery
- Represented the program professionally with all stakeholders in-person and virtually
Program Leader - Boys & Girls Clubs of America - Richmond, VA
(2010-06 - 2020-03)
- Organized student programs and promoted safe, engaging environments
- Completed receptionist duties: answering phones, registering members, filing, and scheduling
- Collected participant information, maintained accurate records, and supported daily operations
- Provided program reports and maintained strong communication with students and staff.
- Led a team of 2 program coordinators in the successful implementation and execution of various programs
- Developed and managed program budgets, ensuring efficient allocation of resources and adherence to financial targets
- Collaborated with cross-functional teams to define program objectives, deliverables, and timelines
- Managed relationships with external partners, vendors, and stakeholders to ensure seamless coordination and collaboration
- Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on task's
Customer Service Representative - Alcolock - Richmond, VA
(2018-03 - 2019-05)
- Answered phone and email inquiries, booked appointments, and assisted clients with product questions
- Managed service center documentation and trained clients on using devices
- Used enterprise software to maintain accurate records and ensure regulatory compliance
- Resolved customer complaints with professionalism and empathy
Store Manager - Subway - Richmond, VA
(2014-09 - 2016-12)
- Stimulate time to fill, interview to placement ratio and cost per hire.
- Provide hiring metrics to organization as required.
- Ensure to comply with organization's staffing policies as well as procedures.
- Monitor maintenance of all internal resume tracking system (ATS).
- Ensure constant corporate image across recruiting campaigns.
- Evaluate existing hiring needs and prepare staffing plan to accomplish goals.
- Manage and lead external recruitment sources inclusive of employment agencies contract negotiations.
- Develop reports for management recruitment on spreadsheet.
- Develop and update all staffing programs as well as policies.
- Update entire required employment forms Manage complete lifecycle staffing process for pre-ipo company.
- Manage optimally entire internal as well as external staffing resources.
- Collaborate with hiring managers to prepare staffing strategy for existing and future needs.
- Arrange staffing strategy meetings with objective to recruit methods plus sourcing plans
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
