Program Manager - Community Options, Inc
(2024-01 - 2026-01)
- Managed scheduling for over 75 staff members, ensuring adequate shift coverage.
- Coordinated communication with families and guardians, contributing to effective care and support.
- Implemented training programs to enhance team performance, leading to improved service delivery.
- Oversaw program documentation and billing, ensuring accuracy and timeliness.
Contractor - Maxim
(2022-01 - 2024-01)
- Delivered exceptional patient service by greeting and assisting clients for timely healthcare access, enhancing overall satisfaction.
- Managed patient communications regarding COVID-19 results, ensuring accurate distribution of test documents through multiple channels while maintaining compliance with health protocols.
- Improved office efficiency by streamlining communication processes, leading to a more organized and effective workflow.
- Conducted monthly inventory audits and optimized inventory management, reducing supply shortages and enhancing operational efficiency.
Administrative Support - Home Well Care Service
(2018-09 - 2022-12)
- Streamlined patient records and clinic databases, ensuring compliance with healthcare protocols.
- Coordinated scheduling for appointments and provider availability, improving office efficiency and patient satisfaction.
- Delivered comprehensive administrative support by managing calls, meetings, and correspondence.
- Organized departmental logistics, including events, equipment inventory, and travel reporting.
Teller - Fed Financial Federal Credit Union (Aerotek)
(2017-02 - 2018-09)
- Executed mobile deposit transactions with verification, ensuring accuracy and alignment with member requests.
- Delivered exceptional customer service across phone, email, and in-person interactions, enhancing client satisfaction.
- Managed data entry for client accounts and transactions, processing checks and facilitating account transfers efficiently.
Head Teller/Customer Service - American Bank Now Congressional Bank
(2014-01 - 2016-06)
- Trained employees in customer service and banking procedures, enhancing overall service quality and operational efficiency.
- Monitored security procedures and controlled vault access, ensuring compliance with legal requirements and business demand.
- Successfully sold credit cards, contributing to increased revenue and enhanced client engagement.
Bank Teller - The Columbia Bank
(2014-01 - 2015-01)
- Managed cash transactions and provided exceptional customer service, handling deposits, withdrawals, and processing money orders and checks while ensuring compliance through meticulous examination of endorsements.
- Achieved sales targets for credit cards by promoting and cross-selling bank products, contributing to enhanced client relationships and business growth.
Assistant Store Manager - Payless Shoe
(2013-01 - 2014-01)
- Managed recruitment, training, motivation, coaching, and performance appraisals for the team, ensuring alignment with brand standards and promoting a customer-focused environment.
- Implemented stock loss prevention measures and optimized stock replenishment, product launches, and promotions, enhancing store layout and visual merchandising to maximize sales.
Customer Service - AI Mail Box Services
(2013-01 - 2013-01)
- Managed administrative tasks such as mail sorting and distribution, and improved mail sorting processes to enhance delivery times.
- Processed payments and maintained accuracy in cash handling, while safeguarding sensitive information and ensuring confidentiality.
Customer Relation Executive - ADATA C-TRACK LIMITED
(2011-01 - 2013-01)
- Led a team of five in managing customer relations, overseeing call center services, and resolving complex customer complaints to enhance overall customer experience.
- Installed and troubleshot standard computer networks, independently resolving isolated PC issues and utilizing diagnostic tools to identify and address computer problems.
- Documented system procedures for onboarding and reference, managed inventory of supplies, and planned change initiatives to improve operational efficiency and call quality.
