Customer Service Representative at Afni (2025-04 – Present)
Handle 25 customer interactions daily while maintaining consistent service quality across phone, online, and in-person support.
- Answer questions about products, services, pricing, and promotions with accurate, customer-focused explanations.
- Resolve customer concerns or direct cases to the right department using conflict resolution and sound judgment.
- Provide prompt support through outbound calling and remote collaboration while keeping interactions organized and professional.
- Document customer details accurately with strong data entry proficiency and steady attention to customer interaction tracking.
- Support call center operations by managing time well, following company policies, and contributing to reliable day-to-day service.
Support Agent at Argo Contact Centers (2024-01 – 2025-04)
Handled 30 customer interactions per shift across phone and chat while resolving inquiries promptly.
- Resolved customer inquiries across phone and chat channels with clear communication and professional follow-through.
- Troubleshot technical issues and guided customers through solutions to improve satisfaction.
- Maintained customer interaction records in CRM software to support dependable reporting and customer interaction tracking.
- Collaborated with teammates to improve service delivery, response times, and overall customer experience.
- Supported call center operations through data entry, outbound calling, and accurate customer record updates.
Customer Service Representative at ASK CALLL CENTER (2022-04 – 2024-02)
- Handle customer issues through phone and email, using conflict resolution and customer service skills to close inquiries.
- Use CRM software to track customer interactions, capture feedback, and support process improvements through accurate data entry.
- Develop and facilitate training sessions for new team members on company policies and procedures, using clear communication and time management.
Janitorial Worker at Abm Industries Inc De (2020-04 – 2022-11)
- Operated cleaning equipment to support sanitation standards and keep facility surfaces clean.
- Inspected work areas routinely to identify maintenance needs and address safety concerns early.
- Cleaned floors, windows, mirrors, and glass doors through sweeping, mopping, vacuuming, polishing, and spot removal.
- Trained new staff on proper cleaning techniques, safety protocols, and efficient workflow practices.
- Collaborated with team members to improve workflow efficiency and maintain clean, comfortable environments.
Housekeeper at Hilton Garden Inn Hotel (2018-02 – 2019-05)
- Implemented efficient cleaning schedules to improve team productivity and keep room turnover running smoothly.
- Trained new housekeeping staff on cleaning protocols, safety procedures, and hotel standards.
- Inspected completed rooms for quality assurance and corrected issues before guest check-in.
- Disinfected and mopped bathrooms using approved chemicals and safety procedures to prevent burns and injuries.
- Maintained guest satisfaction through reliable room upkeep and prompt response to housekeeping needs.
